Research interest in task-oriented dialogs has increased as systems such as Google Assistant, Alexa and Siri have become ubiquitous in everyday life. However, the impact of academic research in this area has been limited by the lack of datasets that realistically capture the wide array of user pain points. To enable research on some of the more challenging aspects of parsing realistic conversations, we introduce PRESTO, a public dataset of over 550K contextual multilingual conversations between humans and virtual assistants. PRESTO contains a diverse array of challenges that occur in real-world NLU tasks such as disfluencies, code-switching, and revisions. It is the only large scale human generated conversational parsing dataset that provides structured context such as a user’s contacts and lists for each example. Our mT5 model based baselines demonstrate that the conversational phenomenon present in PRESTO are challenging to model, which is further pronounced in a low-resource setup.

Understanding tables is an important aspect of natural language understanding. Existing models for table understanding require linearization of the table structure, where row or column order is encoded as an unwanted bias. Such spurious biases make the model vulnerable to row and column order perturbations. Additionally, prior work has not thoroughly modeled the table structures or table-text alignments, hindering the table-text understanding ability. In this work, we propose a robust and structurally aware table-text encoding architecture TableFormer, where tabular structural biases are incorporated completely through learnable attention biases. TableFormer is (1) strictly invariant to row and column orders, and, (2) could understand tables better due to its tabular inductive biases. Our evaluations showed that TableFormer outperforms strong baselines in all settings on SQA, WTQ and TabFact table reasoning datasets, and achieves state-of-the-art performance on SQA, especially when facing answer-invariant row and column order perturbations (6% improvement over the best baseline), because previous SOTA models’ performance drops by 4% - 6% when facing such perturbations while TableFormer is not affected.

Semantic parsing (SP) is a core component of modern virtual assistants like Google Assistant and Amazon Alexa. While sequence-to-sequence based auto-regressive (AR) approaches are common for conversational SP, recent studies employ non-autoregressive (NAR) decoders and reduce inference latency while maintaining competitive parsing quality. However, a major drawback of NAR decoders is the difficulty of generating top-k (i.e., k-best) outputs with approaches such as beam search. To address this challenge, we propose a novel NAR semantic parser that introduces intent conditioning on the decoder. Inspired by the traditional intent and slot tagging parsers, we decouple the top-level intent prediction from the rest of a parse. As the top-level intent largely governs the syntax and semantics of a parse, the intent conditioning allows the model to better control beam search and improves the quality and diversity of top-k outputs. We introduce a hybrid teacher-forcing approach to avoid training and inference mismatch. We evaluate the proposed NAR on conversational SP datasets, TOP & TOPv2. Like the existing NAR models, we maintain the O(1) decoding time complexity while generating more diverse outputs and improving top-3 exact match (EM) by 2.4 points. In comparison with AR models, our model speeds up beam search inference by 6.7 times on CPU with competitive top-k EM.

Traditional goal-oriented dialogue systems rely on various components such as natural language understanding, dialogue state tracking, policy learning and response generation. Training each component requires annotations which are hard to obtain for every new domain, limiting scalability of such systems. Similarly, rule-based dialogue systems require extensive writing and maintenance of rules and do not scale either. End-to-End dialogue systems, on the other hand, do not require module-specific annotations but need a large amount of data for training. To overcome these problems, in this demo, we present Alexa Conversations, a new approach for building goal-oriented dialogue systems that is scalable, extensible as well as data efficient. The components of this system are trained in a data-driven manner, but instead of collecting annotated conversations for training, we generate them using a novel dialogue simulator based on a few seed dialogues and specifications of APIs and entities provided by the developer. Our approach provides out-of-the-box support for natural conversational phenomenon like entity sharing across turns or users changing their mind during conversation without requiring developers to provide any such dialogue flows. We exemplify our approach using a simple pizza ordering task and showcase its value in reducing the developer burden for creating a robust experience. Finally, we evaluate our system using a typical movie ticket booking task integrated with live APIs and show that the dialogue simulator is an essential component of the system that leads to over 50% improvement in turn-level action signature prediction accuracy.

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date, MultiWOZ 2.0 has a few shortcomings. Firstly, there are substantial noise in the dialogue state annotations and dialogue utterances which negatively impact the performance of state-tracking models. Secondly, follow-up work (Lee et al., 2019) has augmented the original dataset with user dialogue acts. This leads to multiple co-existent versions of the same dataset with minor modifications. In this work we tackle the aforementioned issues by introducing MultiWOZ 2.1. To fix the noisy state annotations, we use crowdsourced workers to re-annotate state and utterances based on the original utterances in the dataset. This correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances by canonicalizing slot values in the utterances to the values in the dataset ontology. To address the second problem, we combined the contributions of the follow-up works into MultiWOZ 2.1. Hence, our dataset also includes user dialogue acts as well as multiple slot descriptions per dialogue state slot. We then benchmark a number of state-of-the-art dialogue state tracking models on the MultiWOZ 2.1 dataset and show the joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective models across various dialogue subproblems to be built in the future.