Prior studies addressing target-oriented conversational tasks lack a crucial notion that has been intensively studied in the context of goal-oriented artificial intelligence agents, namely, planning. In this study, we propose the task of Target-Guided Open-Domain Conversation Planning (TGCP) task to evaluate whether neural conversational agents have goal-oriented conversation planning abilities. Using the TGCP task, we investigate the conversation planning abilities of existing retrieval models and recent strong generative models. The experimental results reveal the challenges facing current technology.

Automation of dialogue system evaluation is a driving force for the efficient development of dialogue systems. This paper introduces the bipartite-play method, a dialogue collection method for automating dialogue system evaluation. It addresses the limitations of existing dialogue collection methods: (i) inability to compare with systems that are not publicly available, and (ii) vulnerability to cheating by intentionally selecting systems to be compared. Experimental results show that the automatic evaluation using the bipartite-play method mitigates these two drawbacks and correlates as strongly with human subjectivity as existing methods.

Avoiding the generation of responses that contradict the preceding context is a significant challenge in dialogue response generation. One feasible method is post-processing, such as filtering out contradicting responses from a resulting n-best response list. In this scenario, the quality of the n-best list considerably affects the occurrence of contradictions because the final response is chosen from this n-best list. This study quantitatively analyzes the contextual contradiction-awareness of neural response generation models using the consistency of the n-best lists. Particularly, we used polar questions as stimulus inputs for concise and quantitative analyses. Our tests illustrate the contradiction-awareness of recent neural response generation models and methodologies, followed by a discussion of their properties and limitations.

Existing automatic evaluation metrics for open-domain dialogue response generation systems correlate poorly with human evaluation. We focus on evaluating response generation systems via response selection. To evaluate systems properly via response selection, we propose a method to construct response selection test sets with well-chosen false candidates. Specifically, we propose to construct test sets filtering out some types of false candidates: (i) those unrelated to the ground-truth response and (ii) those acceptable as appropriate responses. Through experiments, we demonstrate that evaluating systems via response selection with the test set developed by our method correlates more strongly with human evaluation, compared with widely used automatic evaluation metrics such as BLEU.