Location-based services play an critical role in improving the quality of our daily lives. Despite the proliferation of numerous specialized AI models within spatio-temporal context of location-based services, these models struggle to autonomously tackle problems regarding complex urban planing and management. To bridge this gap, we introduce UrbanLLM, a fine-tuned large language model (LLM) designed to tackle diverse problems in urban scenarios. UrbanLLM functions as a problem- solver by decomposing urban-related queries into manageable sub-tasks, identifying suitable spatio-temporal AI models for each sub-task, and generating comprehensive responses to the given queries. Our experimental results indicate that UrbanLLM significantly outperforms other established LLMs, such as Llama and the GPT series, in handling problems concerning complex urban activity planning and management. UrbanLLM exhibits considerable potential in enhancing the effectiveness of solving problems in urban scenarios, reducing the workload and reliance for human experts.

Conversational moderation of online communities is crucial to maintaining civility for a constructive environment, but it is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules as a force multiplier to aid human moderators is a tantalizing prospect, but adequate evaluation approaches have so far been elusive. In this paper, we establish a systematic definition of conversational moderation effectiveness grounded on moderation literature and establish design criteria for conducting realistic yet safe evaluation. We then propose a comprehensive evaluation framework to assess models’ moderation capabilities independently of human intervention. With our framework, we conduct the first known study of language models as conversational moderators, finding that appropriately prompted models that incorporate insights from social science can provide specific and fair feedback on toxic behavior but struggle to influence users to increase their levels of respect and cooperation.

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we design a hierarchical transformer retriever trained on dialogue domain data to perform personalized retrieval and a context-aware prefix encoder that fuses the retrieved information to the decoder more effectively. Extensive experiments on a real-world dataset demonstrate the effectiveness of our model at generating more fluent and personalized responses. We quantitatively evaluate our model’s performance under a suite of human and automatic metrics and find it to be superior compared to state-of-the-art baselines on English Reddit conversations.