Transfer learning has proven to be crucial in advancing the state of speech and natural language processing research in recent years. In speech, a model pre-trained by self-supervised learning transfers remarkably well on multiple tasks. However, the lack of a consistent evaluation methodology is limiting towards a holistic understanding of the efficacy of such models. SUPERB was a step towards introducing a common benchmark to evaluate pre-trained models across various speech tasks. In this paper, we introduce SUPERB-SG, a new benchmark focusing on evaluating the semantic and generative capabilities of pre-trained models by increasing task diversity and difficulty over SUPERB. We use a lightweight methodology to test the robustness of representations learned by pre-trained models under shifts in data domain and quality across different types of tasks. It entails freezing pre-trained model parameters, only using simple task-specific trainable heads. The goal is to be inclusive of all researchers, and encourage efficient use of computational resources. We also show that the task diversity of SUPERB-SG coupled with limited task supervision is an effective recipe for evaluating the generalizability of model representation.
In dialog systems, the Natural Language Understanding (NLU) component typically makes the interpretation decision (including domain, intent and slots) for an utterance before the mentioned entities are resolved. This may result in intent classification and slot tagging errors. In this work, we propose to leverage Entity Resolution (ER) features in NLU reranking and introduce a novel loss term based on ER signals to better learn model weights in the reranking framework. In addition, for a multi-domain dialog scenario, we propose a score distribution matching method to ensure scores generated by the NLU reranking models for different domains are properly calibrated. In offline experiments, we demonstrate our proposed approach significantly outperforms the baseline model on both single-domain and cross-domain evaluations.