Masked Language Models (MLMs) have proven to be effective for second-pass rescoring in Automatic Speech Recognition (ASR) systems. In this work, we propose Masked Audio Text Encoder (MATE), a multi-modal masked language model rescorer which incorporates acoustic representations into the input space of MLM. We adopt contrastive learning for effectively aligning the modalities by learning shared representations. We show that using a multi-modal rescorer is beneficial for domain generalization of the ASR system when target domain data is unavailable. MATE reduces word error rate (WER) by 4%-16% on in-domain, and 3%-7% on out-of-domain datasets, over the text-only baseline. Additionally, with very limited amount of training data (0.8 hours) MATE achieves a WER reduction of 8%-23% over the first-pass baseline.

Accurate spelling correction is a critical step in modern search interfaces, especially in an era of mobile devices and speech-to-text interfaces. For services that are deployed around the world, this poses a significant challenge for multilingual NLP: spelling errors need to be caught and corrected in all languages, and even in queries that use multiple languages. In this paper, we tackle this challenge using multi-teacher distillation. On our approach, a monolingual teacher model is trained for each language/locale, and these individual models are distilled into a single multilingual student model intended to serve all languages/locales. In experiments using open-source data as well as customer data from a worldwide search service, we show that this leads to highly effective spelling correction models that can meet the tight latency requirements of deployed services.

End-to-end (E2E) automatic speech recognition (ASR) models are becoming increasingly popular in commercial applications, such as virtual assistants, closed captioning, and dictation systems. The accuracy of the ASR is crucial to their success. However, E2E models still struggle to recognize out-of-domain words such as proper nouns and domain-specific terms. In this paper we introduce AdaBERT-CTC, a domain adaptation technique that relies solely on textual data. Our method allows for text-only adaptation by fine-tuning a pre-trained self-supervised text encoder model. Additionally, we show that our method can be made parameter-efficient by adding bottleneck adapters to the pre-trained model. This allows for adaptation with less than a 5% increase in parameters and minimal computational overhead during inference. We demonstrate that our approach outperforms the base BERT-CTC model by up to 14% relative word error rate improvement on several out-of-domain, publicly available datasets.

Personalization of automatic speech recognition (ASR) models is a widely studied topic because of its many practical applications. Most recently, attention-based contextual biasing techniques are used to improve the recognition of rare words and/or domain specific entities. However, due to performance constraints, the biasing is often limited to a few thousand entities, restricting real-world usability. To address this, we first propose a “Retrieve and Copy” mechanism to improve latency while retaining the accuracy even when scaled to a large catalog. We also propose a training strategy to overcome the degradation in recall at such scale due to an increased number of confusing entities. Overall, our approach achieves up to 6% more Word Error Rate reduction (WERR) and 3.6% absolute improvement in F1 when compared to a strong baseline. Our method also allows for large catalog sizes of up to 20K without significantly affecting WER and F1-scores, while achieving at least 20% inference speedup per acoustic frame.

Language models have been shown to perform better with an increase in scale on a wide variety of tasks via the in-context learning paradigm. In this paper, we investigate the hypothesis that the ability of a large language model to in-context learn-perform a task is not uniformly spread across all of its underlying components. Using a 66 billion parameter language model (OPT-66B) across a diverse set of 14 downstream tasks, we find this is indeed the case: ~70% of the attention heads and ~20% of the feed forward networks can be removed with minimal decline in task performance. We find substantial overlap in the set of attention heads (un)important for in-context learning across tasks and number of in-context examples. We also address our hypothesis through a task-agnostic lens, finding that a small set of attention heads in OPT-66B score highly on their ability to perform primitive induction operations associated with in-context learning, namely, prefix matching and copying. These induction heads overlap with task-specific important heads, reinforcing arguments by Olsson et al. (2022) regarding induction head generality to more sophisticated behaviors associated with in-context learning. Overall, our study provides several insights that indicate large language models may be under-trained for in-context learning and opens up questions on how to pre-train language models to more effectively perform in-context learning.

Automatic Speech Recognition (ASR) robustness toward slot entities are critical in e-commerce voice assistants that involve monetary transactions and purchases. Along with effective domain adaptation, it is intuitive that cross utterance contextual cues play an important role in disambiguating domain specific content words from speech. In this paper, we investigate various techniques to improve contextualization, content word robustness and domain adaptation of a Transformer-XL neural language model (NLM) to rescore ASR N-best hypotheses. To improve contextualization, we utilize turn level dialogue acts along with cross utterance context carry over. Additionally, to adapt our domain-general NLM towards e-commerce on-the-fly, we use embeddings derived from a finetuned masked LM on in-domain data. Finally, to improve robustness towards in-domain content words, we propose a multi-task model that can jointly perform content word detection and language modeling tasks. Compared to a non-contextual LSTM LM baseline, our best performing NLM rescorer results in a content WER reduction of 19.2% on e-commerce audio test set and a slot labeling F1 improvement of 6.4%.

Automatic speech recognition (ASR) systems in the medical domain that focus on transcribing clinical dictations and doctor-patient conversations often pose many challenges due to the complexity of the domain. ASR output typically undergoes automatic punctuation to enable users to speak naturally, without having to vocalize awkward and explicit punctuation commands, such as “period”, “add comma” or “exclamation point”, while truecasing enhances user readability and improves the performance of downstream NLP tasks. This paper proposes a conditional joint modeling framework for prediction of punctuation and truecasing using pretrained masked language models such as BERT, BioBERT and RoBERTa. We also present techniques for domain and task specific adaptation by fine-tuning masked language models with medical domain data. Finally, we improve the robustness of the model against common errors made in ASR by performing data augmentation. Experiments performed on dictation and conversational style corpora show that our proposed model achieves 5% absolute improvement on ground truth text and 10% improvement on ASR outputs over baseline models under F1 metric.

The text we see in social media suffers from lots of undesired characterstics like hatespeech, abusive language, insults etc. The nature of this text is also very different compared to the traditional text we see in news with lots of obfuscated words, intended typos. This poses several robustness challenges to many natural language processing (NLP) techniques developed for traditional text. Many techniques proposed in the recent times such as charecter encoding models, subword models, byte pair encoding to extract subwords can aid in dealing with few of these nuances. In our work, we analyze the effectiveness of each of the above techniques, compare and contrast various word decomposition techniques when used in combination with others. We experiment with recent advances of finetuning pretrained language models, and demonstrate their robustness to domain shift. We also show our approaches achieve state of the art performance on Wikipedia attack, toxicity datasets, and Twitter hatespeech dataset.

Robustness to capitalization errors is a highly desirable characteristic of named entity recognizers, yet we find standard models for the task are surprisingly brittle to such noise. Existing methods to improve robustness to the noise completely discard given orthographic information, which significantly degrades their performance on well-formed text. We propose a simple alternative approach based on data augmentation, which allows the model to learn to utilize or ignore orthographic information depending on its usefulness in the context. It achieves competitive robustness to capitalization errors while making negligible compromise to its performance on well-formed text and significantly improving generalization power on noisy user-generated text. Our experiments clearly and consistently validate our claim across different types of machine learning models, languages, and dataset sizes.