Hateful comments are prevalent on social media platforms. Although tools for automatically detecting, flagging, and blocking such false, offensive, and harmful content online have lately matured, such reactive and brute force methods alone provide short-term and superficial remedies while the perpetrators persist. With the public availability of large language models which can generate articulate synthetic and engaging content at scale, there are concerns about the rapid growth of dissemination of such malicious content on the web. There is now a need to focus on deeper, long-term solutions that involve engaging with the human perpetrator behind the source of the content to change their viewpoint or at least bring down the rhetoric using persuasive means. To do that, we propose defining and experimenting with controllable strategies for generating counterarguments to hateful comments in online conversations. We experiment with controlling response generation using features based on (i) argument structure and reasoning-based Walton argument schemes, (ii) counter-argument speech acts, and (iii) human characteristicsbased qualities such as Big-5 personality traits and human values. Using automatic and human evaluations, we determine the best combination of features that generate fluent, argumentative, and logically sound arguments for countering hate. We further share the developed computational models for automatically annotating text with such features, and a silver-standard annotated version of an existing hate speech dialog corpora.

With the increasing number of users on social media platforms, the detection and categorization of abusive comments have become crucial, necessitating effective strategies to mitigate their impact on online discussions. However, the intricate and diverse nature of lowresource Indic languages presents a challenge in developing reliable detection methodologies. This research focuses on the task of classifying YouTube comments written in Tamil language into various categories. To achieve this, our research conducted experiments utilizing various multi-lingual transformer-based models along with data augmentation approaches involving back translation approaches and other pre-processing techniques. Our work provides valuable insights into the effectiveness of various preprocessing methods for this classification task. Our experiments showed that the Multilingual Representations for Indian Languages (MURIL) transformer model, coupled with round-trip translation and lexical replacement, yielded the most promising results, showcasing a significant improvement of over 15 units in macro F1-score compared to existing baselines. This contribution adds to the ongoing research to mitigate the adverse impact of abusive content on online platforms, emphasizing the utilization of diverse preprocessing strategies and state-of-the-art language models.