Intent detection is a critical component of task-oriented dialogue systems (TODS) which enables the identification of suitable actions to address user utterances at each dialog turn. Traditional approaches relied on computationally efficient supervised sentence transformer encoder models, which require substantial training data and struggle with out-of-scope (OOS) detection. The emergence of generative large language models (LLMs) with intrinsic world knowledge presents new opportunities to address these challenges.In this work, we adapt SOTA LLMs using adaptive in-context learning and chain-of-thought prompting for intent detection, and compare their performance with contrastively fine-tuned sentence transformer (SetFit) models to highlight prediction quality and latency tradeoff. We propose a hybrid system using uncertainty based routing strategy to combine the two approaches that along with negative data augmentation results in achieving the best of both worlds ( i.e. within 2% of native LLM accuracy with 50% less latency). To better understand LLM OOS detection capabilities, we perform controlled experiments revealing that this capability is significantly influenced by the scope of intent labels and the size of the label space. We also introduce a two-step approach utilizing internal LLM representations, demonstrating empirical gains in OOS detection accuracy and F1-score by >5% for the Mistral-7B model.

Automated digitization of prescription images is a critical prerequisite to scale digital healthcare services such as online pharmacies. This is challenging in emerging markets since prescriptions are not digitized at source and patients lack the medical expertise to interpret prescriptions to place orders. In this paper, we present prescription digitization system for online medicine ordering built with minimal supervision. Our system uses a modular pipeline comprising a mix of ML and rule-based components for (a) image to text extraction, (b) segmentation into blocks and medication items, (c) medication attribute extraction, (d) matching against medicine catalog, and (e) shopping cart building. Our approach efficiently utilizes multiple signals like layout, medical ontologies, and semantic embeddings via LayoutLMv2 model to yield substantial improvement relative to strong baselines on medication attribute extraction. Our pipeline achieves +5.9% gain in precision@3 and +5.6% in recall@3 over catalog-based fuzzy matching baseline for shopping cart building for printed prescriptions.

Code-mixing is ubiquitous in multilingual societies, which makes it vital to build models for code-mixed data to power human language interfaces. Existing multilingual transformer models trained on pure corpora lack the ability to intermix words of one language into the structure of another. These models are also not robust to orthographic variations. We propose CoMixCoMix is not a trademark and only used to refer to our models for code-mixed data for presentational brevity., a pretraining approach to improve representation of code-mixed data in transformer models by incorporating phonetic signals, a modified attention mechanism, and weak supervision guided generation by parts-of-speech constraints. We show that CoMix improves performance across four code-mixed tasks: machine translation, sequence classification, named entity recognition (NER), and abstractive summarization. It also achieves the new SOTA performance for English-Hinglish translation and NER on LINCE Leaderboard and provides better generalization on out-of-domain translation. Motivated by variations in human annotations, we also propose a new family of metrics based on phonetics and demonstrate that the phonetic variant of BLEU correlates better with human judgement than BLEU on code-mixed text.