Ranking the user comments posted on a news article is important for online news services because comment visibility directly affects the user experience. Research on ranking comments with different metrics to measure the comment quality has shown “constructiveness” used in argument analysis is promising from a practical standpoint. In this paper, we report a case study in which this constructiveness is examined in the real world. Specifically, we examine an in-house competition to improve the performance of ranking constructive comments and demonstrate the effectiveness of the best obtained model for a commercial service.

Ranking comments on an online news service is a practically important task for the service provider, and thus there have been many studies on this task. However, most of them considered users’ positive feedback, such as “Like”-button clicks, as a quality measure. In this paper, we address directly evaluating the quality of comments on the basis of “constructiveness,” separately from user feedback. To this end, we create a new dataset including 100K+ Japanese comments with constructiveness scores (C-scores). Our experiments clarify that C-scores are not always related to users’ positive feedback, and the performance of pairwise ranking models tends to be enhanced by the variation of comments rather than articles.