Large language models often hallucinate, producing content that is factually incorrect or not grounded in the sources. Reliable faithfulness verification is critical for trustworthy deployment. In the provided-source (closed-world) setting, existing verifiers either classify whole passages in one step or check sentences independently, overlooking cross-sentence context. We present ContextCheck, a framework for sentence-level faithfulness verification with context-aware disambiguation. Each sentence is verified against the grounding document while conditioning on preceding sentences, enabling pronouns and references to be resolved directly in context. This design avoids the separate decontextualization step of rewriting claims into self-contained forms, casting verification as a context-conditioned task. Fine-tuned from Llama-3.1-8B-Instruct, ContextCheck sets a new state of the art on three context-dependent datasets; it improves Macro F1 by over 10 points compared to the strongest baselines, and matches or slightly surpasses the strongest baselines on 14 standard single-sentence datasets compared to prior 8B-scale verifiers (average Macro F1 73.5 vs. 72.8). These results show that ContextCheck offers a practical and effective approach for sentence-level hallucination detection.

Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service.

Large language models (LLMs) have advanced general-purpose reasoning, showing strong performance across diverse tasks. However, existing methods often rely on implicit exploration, where the model follows stochastic and unguided reasoning paths—like walking without a map. This leads to unstable reasoning paths, lack of error correction, and limited learning from past experience. To address these issues, we propose a framework that shifts from implicit exploration to structured reasoning through guideline and refinement. First, we extract structured reasoning patterns from successful trajectories and reflective signals from failures. During inference, the model follows these guidelines step-by-step, with refinement applied after each step to correct errors and stabilize the reasoning process. Experiments on the Big-Bench Hard (BBH) benchmark show that our method consistently outperforms strong baselines across diverse reasoning tasks. Analysis reveals that stepwise execution, refinement, and experience-based learning improve stability and generalization. We further explore model collaboration during refinement, offering insights into cross-model interactions. Notably, structured reasoning guided by learned instructions matches or even surpasses knowledge distilled through SFT, highlighting its scalability and effectiveness.

Query-focused summarization (QFS) aims to extract or generate a summary of an input document that directly answers or is relevant to a given query. The lack of large-scale datasets in the form of documents, queries, and summaries has hindered model development in this area. In contrast, multiple large-scale high-quality datasets for generic summarization exist. We hypothesize that there is a hidden query for each summary sentence in a generic summarization annotation, and we utilize a large-scale pretrained language model to recover it. In this way, we convert four generic summarization benchmarks into a new QFS benchmark dataset, LMGQS, which consists of over 1 million document-query-summary samples. We thoroughly investigate the properties of our proposed dataset and establish baselines with state-of-the-art summarization models. By fine-tuning a language model on LMGQS, we achieve state-of-the-art zero-shot and supervised performance on multiple existing QFS benchmarks, demonstrating the high quality and diversity of LMGQS.

Generate-then-rank is a widely used mechanism for text generation, where a generator produces multiple text candidates and a ranker chooses the best one among the text candidates. However, existing methods usually train the generator and the ranker individually, neglecting the mutual feedback that could further enhance the generation quality. To tackle this limitation, we propose JGR, a novel joint training algorithm that integrates the generator and the ranker in a single framework. JGR optimizes the generator with a hybrid objective that combines data likelihood and ranker reward, and trains the ranker with a contrastive loss that compares the generator outputs. By iteratively updating the generator and the ranker, JGR can effectively harmonize their learning and enhance their quality jointly. We evaluate JGR on various text generation tasks and demonstrate that it surpasses existing methods on four public datasets across three common generation scenarios. Our code and models are publicly available at https://github.com/microsoft/ProphetNet/tree/master/JGR.

This paper presents Z-Code++, a new pre-trained language model optimized for abstractive text summarization. The model extends the state-of-the-art encoder-decoder model using three techniques. First, we use a two-phase pre-training to improve the model’s performance on low-resource summarization tasks. The model is first pre-trained using text corpora for language understanding, then is continually pre-trained on summarization corpora for grounded text generation. Second, we replace self-attention layers in the encoder with disentangled attention layers, where each word is represented using two vectors that encode its content and position, respectively. Third, we use fusion-in-encoder, a simple yet effective method of encoding long sequences in a hierarchical manner. Z-Code++ createsa new state-of-the-art on 9 of 13 text summarization tasks across 5 languages. Our model is parameter-efficient in that it outperforms the 600x larger PaLM540B on XSum, and the finetuned 200x larger GPT3175B on SAMSum. In zero-shot and few-shot settings, our model substantially outperforms the competing models.

Summarizing sales calls is a routine task performed manually by salespeople. We present a production system which combines generative models fine-tuned for customer-agent setting, with a human-in-the-loop user experience for an interactive summary curation process. We address challenging aspects of dialogue summarization task in a real-world setting including long input dialogues, content validation, lack of labeled data and quality evaluation. We show how GPT-3 can be leveraged as an offline data labeler to handle training data scarcity and accommodate privacy constraints in an industrial setting. Experiments show significant improvements by our models in tackling the summarization and content validation tasks on public datasets.

Dialog response generation in open domain is an important research topic where the main challenge is to generate relevant and diverse responses. In this paper, we propose a new dialog pre-training framework called DialogVED, which introduces continuous latent variables into the enhanced encoder-decoder pre-training framework to increase the relevance and diversity of responses. With the help of a large dialog corpus (Reddit), we pre-train the model using the following 4 tasks, used in training language models (LMs) and Variational Autoencoders (VAEs) literature: 1) masked language model; 2) response generation; 3) bag-of-words prediction; and 4) KL divergence reduction. We also add additional parameters to model the turn structure in dialogs to improve the performance of the pre-trained model. We conduct experiments on PersonaChat, DailyDialog, and DSTC7-AVSD benchmarks for response generation. Experimental results show that our model achieves the new state-of-the-art results on all these datasets.

End-to-end neural models for goal-oriented conversational systems have become an increasingly active area of research, though results in real-world settings are few. We present real-world results for two issue types in the customer service domain. We train models on historical chat transcripts and test on live contacts using a human-in-the-loop research platform. Additionally, we incorporate customer profile features to assess their impact on model performance. We experiment with two approaches for response generation: (1) sequence-to-sequence generation and (2) template ranking. To test our models, a customer service agent handles live contacts and at each turn we present the top four model responses and allow the agent to select (and optionally edit) one of the suggestions or to type their own. We present results for turn acceptance rate, response coverage, and edit rate based on approximately 600 contacts, as well as qualitative analysis on patterns of turn rejection and edit behavior. Top-4 turn acceptance rate across all models ranges from 63%-80%. Our results suggest that these models are promising for an agent-support application.