In task-oriented dialogue systems, intent classification is crucial for accurately understanding user queries and providing appropriate services. This study explores the use of intent descriptions with large language models for unseen domain intent classification. By examining the effects of description quality, quantity, and input length management, we identify practical guidelines for optimizing performance. Our experiments using FLAN-T5 3B demonstrate that 1) high-quality descriptions for both training and testing significantly improve accuracy, 2) diversity in training descriptions doesn’t greatly affect performance, and 3) off-the-shelf rankers selecting around ten intent options reduce input length without compromising performance. We emphasize that high-quality testing descriptions have a greater impact on accuracy than training descriptions. These findings provide practical guidelines for using intent descriptions with large language models to achieve effective and efficient intent classification in low-resource settings.

Previous studies have constantly observed that a language model repeats itself, creating repetitions in an output sequence. To cope with the issue, stochastic decoding schemes have been the de facto approaches; the strategies add randomness in inference, hence avoiding the “self-loop”. However, the remedy comes at the cost of sacrificing output quality due to the randomness involved. In this work, we introduce a deterministic decoding scheme, local temperature beam search. This inference algorithm is an embarrassingly simple variant of beam search, yet it reduces repetition, whose level is superior to that of a sampling-based decoding algorithm, while maintaining the level of coherence as in beam search. Our idea is rooted in the concept of model calibration; we view a repetition as a casualty from overconfidence in a model. Therefore, our work mitigates the miscalibration present in the course of inference with a post-calibration approach applied in beam-specific manner. Our inference scheme is validated on text completion tasks, in which the repetition problem is seen most clearly, and is exhaustively compared with existing inference schemes.

Retrieval-based dialogue systems display an outstanding performance when pre-trained language models are used, which includes bidirectional encoder representations from transformers (BERT). During the multi-turn response selection, BERT focuses on training the relationship between the context with multiple utterances and the response. However, this method of training is insufficient when considering the relations between each utterance in the context. This leads to a problem of not completely understanding the context flow that is required to select a response. To address this issue, we propose a new fine-grained post-training method that reflects the characteristics of the multi-turn dialogue. Specifically, the model learns the utterance level interactions by training every short context-response pair in a dialogue session. Furthermore, by using a new training objective, the utterance relevance classification, the model understands the semantic relevance and coherence between the dialogue utterances. Experimental results show that our model achieves new state-of-the-art with significant margins on three benchmark datasets. This suggests that the fine-grained post-training method is highly effective for the response selection task.

As research on utilizing human knowledge in natural language processing has attracted considerable attention in recent years, knowledge graph (KG) completion has come into the spotlight. Recently, a new knowledge graph completion method using a pre-trained language model, such as KG-BERT, is presented and showed high performance. However, its scores in ranking metrics such as Hits@k are still behind state-of-the-art models. We claim that there are two main reasons: 1) failure in sufficiently learning relational information in knowledge graphs, and 2) difficulty in picking out the correct answer from lexically similar candidates. In this paper, we propose an effective multi-task learning method to overcome the limitations of previous works. By combining relation prediction and relevance ranking tasks with our target link prediction, the proposed model can learn more relational properties in KGs and properly perform even when lexical similarity occurs. Experimental results show that we not only largely improve the ranking performances compared to KG-BERT but also achieve the state-of-the-art performances in Mean Rank and Hits@10 on the WN18RR dataset.