In this position paper, I will present the research interests in my PostDoc on safety and robustness specific to conversational AI, including then relevant overlap from my PhD.

There are two competing approaches for modelling annotator disagreement: distributional soft-labelling approaches (which aim to capture the level of disagreement) or modelling perspectives of individual annotators or groups thereof. We adapt a multi-task architecture which has previously shown success in modelling perspectives to evaluate its performance on the SEMEVAL Task 11. We do so by combining both approaches, i.e. predicting individual annotator perspectives as an interim step towards predicting annotator disagreement. Despite its previous success, we found that a multi-task approach performed poorly on datasets which contained distinct annotator opinions, suggesting that this approach may not always be suitable when modelling perspectives. Furthermore, our results explain that while strongly perspectivist approaches might not achieve state-of-the-art performance according to evaluation metrics used by distributional approaches, our approach allows for a more nuanced understanding of individual perspectives present in the data. We argue that perspectivist approaches are preferable because they enable decision makers to amplify minority views, and that it is important to re-evaluate metrics to reflect this goal.

We report our efforts in identifying a set of previous human evaluations in NLP that would be suitable for a coordinated study examining what makes human evaluations in NLP more/less reproducible. We present our results and findings, which include that just 13% of papers had (i) sufficiently low barriers to reproduction, and (ii) enough obtainable information, to be considered for reproduction, and that all but one of the experiments we selected for reproduction was discovered to have flaws that made the meaningfulness of conducting a reproduction questionable. As a result, we had to change our coordinated study design from a reproduce approach to a standardise-then-reproduce-twice approach. Our overall (negative) finding that the great majority of human evaluations in NLP is not repeatable and/or not reproducible and/or too flawed to justify reproduction, paints a dire picture, but presents an opportunity for a rethink about how to design and report human evaluations in NLP.

We demonstrate an embodied conversational agent that can function as a receptionist and generate a mixture of open and closed-domain dialogue along with facial expressions, by using a large language model (LLM) to develop an engaging conversation. We deployed the system onto a Furhat robot, which is highly expressive and capable of using both verbal and nonverbal cues during interaction. The system was designed specifically for the National Robotarium to interact with visitors through natural conversations, providing them with information about the facilities, research, news, upcoming events, etc. The system utilises the state-of-the-art GPT-3.5 model to generate such information along with domain-general conversations and facial expressions based on prompt engineering.

Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism is inevitable, conscious and unconscious design choices can guide users to personify them to varying degrees. Encouraging users to relate to automated systems as if they were human can lead to transparency and trust issues, and high risk scenarios caused by over-reliance on their outputs. As a result, natural language processing researchers have investigated the factors that induce personification and develop resources to mitigate such effects. However, these efforts are fragmented, and many aspects of anthropomorphism have yet to be explored. In this paper, we discuss the linguistic factors that contribute to the anthropomorphism of dialogue systems and the harms that can arise thereof, including reinforcing gender stereotypes and conceptions of acceptable language. We recommend that future efforts towards developing dialogue systems take particular care in their design, development, release, and description; and attend to the many linguistic cues that can elicit personification by users.

While being an essential component of spoken language, fillers (e.g. “um” or “uh”) often remain overlooked in Spoken Language Understanding (SLU) tasks. We explore the possibility of representing them with deep contextualised embeddings, showing improvements on modelling spoken language and two downstream tasks — predicting a speaker’s stance and expressed confidence.