Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs), many researchers have employed LLMs as the ESC models. However, the evaluation of these LLM-based ESCs remains uncertain. In detail, we first re-organize 2,801 role-playing cards from seven existing datasets to define the roles of the role-playing agent. Second, we train a specific role-playing model called ESC-Role which behaves more like a confused person than GPT-4. Third, through ESC-Role and organized role cards, we systematically conduct experiments using 14 LLMs as the ESC models, including general AI-assistant LLMs (e.g., ChatGPT) and ESC-oriented LLMs (e.g., ExTES-Llama). We conduct comprehensive human annotations on interactive multi-turn dialogues of different ESC models. The results show that ESC-oriented LLMs exhibit superior ESC abilities compared to general AI-assistant LLMs, but there is still a gap behind human performance. Moreover, to automate the scoring process for future ESC models, we developed ESC-RANK, which trained on the annotated data, achieving a scoring performance surpassing 35 points of GPT-4.

Large language models (LLMs) are increasingly pivotal in a wide range of natural language processing tasks. Access to pre-trained models, courtesy of the open-source community, has made it possible to adapt these models to specific applications for enhanced performance. However, the substantial resources required for training these models necessitate efficient solutions. This paper introduces CoLLiE, an efficient library that facilitates collaborative training of large language models using 3D parallelism, parameter-efficient fine-tuning (PEFT) methods, and optimizers such as Lion, Adan, Sophia, and LOMO. With its modular design and comprehensive functionality, CoLLiE offers a balanced blend of efficiency, ease of use, and customization. CoLLiE has proven superior training efficiency in comparison with prevalent solutions in pre-training and fine-tuning scenarios. Furthermore, we provide an empirical evaluation of the correlation between model size and GPU memory consumption under different optimization methods, as well as an analysis of the throughput. Lastly, we carry out a comprehensive comparison of various optimizers and PEFT methods within the instruction-tuning context. CoLLiE is available at https://github.com/OpenLMLab/collie.