Going beyond research datasets: Novel intent discovery in the industry setting
Aleksandra Chrabrowa | Tsimur Hadeliya | Dariusz Kajtoch | Robert Mroczkowski | Piotr Rybak
Findings of the Association for Computational Linguistics: EACL 2023
Novel intent discovery automates the process of grouping similar messages (questions) to identify previously unknown intents. However, current research focuses on publicly available datasets which have only the question field and significantly differ from real-life datasets. This paper proposes methods to improve the intent discovery pipeline deployed in a large e-commerce platform. We show the benefit of pre-training language models on in-domain data: both self-supervised and with weak supervision. We also devise the best method to utilize the conversational structure (i.e., question and answer) of real-life datasets during fine-tuning for clustering tasks, which we call Conv. All our methods combined to fully utilize real-life datasets give up to 33pp performance boost over state-of-the-art Constrained Deep Adaptive Clustering (CDAC) model for question only. By comparison CDAC model for the question data only gives only up to 13pp performance boost over the naive baseline.
We submitted two uni-directional models, one for English→Icelandic direction and other for Icelandic→English direction. Our news translation system is based on the transformer-big architecture, it makes use of corpora filtering, back-translation and forward translation applied to parallel and monolingual data alike