A corpus of dialogues between multimodal systems and humans is indispensable for the development and improvement of such systems. However, there is a shortage of human-machine multimodal dialogue datasets, which hinders the widespread deployment of these systems in society. To address this issue, we construct a Japanese multimodal human-machine dialogue corpus, DSLCMM, by collecting and organizing data from the Dialogue System Live Competitions (DSLCs). This paper details the procedure for constructing the corpus and presents our analysis of the relationship between various dialogue features and evaluation scores provided by users.

In human-human conversation, interpersonal consideration for the interlocutor is essential, and similar expectations are increasingly placed on dialogue systems. This study examines the behavior of dialogue systems in a specific interpersonal scenario where a user vents frustrations and seeks emotional support from a long-time friend represented by a dialogue system. We conducted a human evaluation and qualitative analysis of 15 dialogue systems under this setting. These systems implemented diverse strategies, such as structuring dialogue into distinct phases, modeling interpersonal relationships, and incorporating cognitive behavioral therapy techniques. Our analysis reveals that these approaches contributed to improved perceived empathy, coherence, and appropriateness, highlighting the importance of design choices in socially sensitive dialogue.

Challenges in multimodal task-oriented dialogue between humans and systems, particularly those involving audio and visual interactions, have not been sufficiently explored or shared, forcing researchers to define improvement directions individually without a clearly shared roadmap. To address these challenges, we organized a competition for multimodal task-oriented dialogue systems and constructed a large competition-based dataset of 1,865 minutes of Japanese task-oriented dialogues. This dataset includes audio and visual interactions between diverse systems and human participants. After analyzing system behaviors identified as problematic by the human participants in questionnaire surveys and notable methods employed by the participating teams, we identified key challenges in multimodal task-oriented dialogue systems and discussed potential directions for overcoming these challenges.

Targeting the database search dialogue, we propose to utilise information in the user utterances that do not directly mention the database (DB) field of the backend database system but are useful for constructing database queries. We call this kind of information implicit conditions. Interpreting the implicit conditions enables the dialogue system more natural and efficient in communicating with humans. We formalised the interpretation of the implicit conditions as classifying user utterances into the related DB field while identifying the evidence for that classification at the same time. Introducing this new task is one of the contributions of this paper. We implemented two models for this task: an SVM-based model and an RCNN-based model. Through the evaluation using a corpus of simulated dialogues between a real estate agent and a customer, we found that the SVM-based model showed better performance than the RCNN-based model.

This paper introduces the NIFTY-Serve corpus, a large data archive collected from Japanese discussion forums that operated via a Bulletin Board System (BBS) between 1987 and 2006. This corpus can be used in Artificial Intelligence researches such as Natural Language Processing, Community Analysis, and so on. The NIFTY-Serve corpus differs from data on WWW in three ways; (1) essentially spam- and duplication-free because of strict data collection procedures, (2) historic user-generated data before WWW, and (3) a complete data set because the service now shut down. We also introduce some examples of use of the corpus.