Vision-language models (VLMs) often generate fluent but visually unsupported descriptions, especially by mentioning objects absent from the image. We propose QK Product Steering, a data-free, training-free, and zero-inference-cost weight edit for reducing object hallucination. The method directly edits the per-head query-key product, the operator that produces pre-softmax attention logits, by suppressing a small number of dominant singular modes in selected middle layers. The edited product is then mapped back to the query weights through a closed-form query-only update while keeping shared key weights fixed, making the edit compatible with grouped-query attention. We further decompose the QK product into symmetric and antisymmetric components to distinguish mutual content-similarity patterns from directional attention patterns. Across three GQA-based VLMs, QK Product Steering achieves an average relative CHAIR_s reduction of 5.8%, while matched random-mode controls show negligible change. Interpretability ablations show that the hallucination signal is specific to dominant QK modes and is primarily localized to the symmetric mutual-attention channel. Overall, QK Product Steering offers a simple alternative to decoding-time mitigation, requiring no additional data, fine-tuning, or inference-time overhead while largely preserving general multimodal capability.

In a leading e-commerce business, we receive hundreds of millions of customer feedback from different text communication channels such as product reviews. The feedback can contain rich information regarding customers’ dissatisfaction in the quality of goods and services. To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify product issues and uncover root causes from the customer feedback text. We identify issues at two levels: coarse grained (L-Coarse) and fine grained (L-Granular). We formulate this multi-level product issue identification problem as a seq2seq language generation problem. Specifically, we utilize transformer-based seq2seq models due to their versatility and strong transfer-learning capability. We demonstrate that our approach is label efficient and outperforms the traditional approach such as multi-class multi-label classification formulation. Based on human evaluation, our fine-tuned model achieves 82.1% and 95.4% human-level performance for L-Coarse and L-Granular issue identification, respectively. Furthermore, our experiments illustrate that the model can generalize to identify unseen L-Granular issues.

Text transcripts without punctuation or sentence boundaries are hard to comprehend for both humans and machines. Punctuation marks play a vital role by providing meaning to the sentence and incorrect use or placement of punctuation marks can often alter it. This can impact downstream tasks such as language translation and understanding, pronoun resolution, text summarization, etc. for humans and machines. An automated punctuation restoration (APR) system with minimal human intervention can improve comprehension of text and help users write better. In this paper we describe a multitask modeling approach as a system to restore punctuation in multiple high resource – Germanic (English and German), Romanic (French)– and low resource languages – Indo-Aryan (Hindi) Dravidian (Tamil) – that does not require extensive knowledge of grammar or syntax of a given language for both spoken and written form of text. For German language and the given Indic based languages this is the first towards restoring punctuation and can serve as a baseline for future work.