Despite the tremendous volume of data they are trained on, Large Language Models (LLMs) can generate plausibly sounding but non-factual responses. These factually hallucinated responses reduce users’ trust in such models and hinder their adoption in safety-critical applications. Among the many training-free hallucination mitigation strategies proposed, contrastive decoding strategies have received wide attention. Most of the work in this direction explores how contrasting probability distributions from different decoder layers can help in reducing factuality hallucinations. This work, in contrast, investigates whether masking of attention heads can provide reliable contrastive signals. In particular, we propose AttentionCD, a decoding strategy that masks task-specific attention heads to yield better contrastive signals to reduce factuality hallucinations in LLMs. Our approach shows competitive performance with the existing layer-based contrastive decoding strategies and offers an average performance improvement of over +11.1% over greedy decoding across different tasks and models.

State-of-the-art intent classification (IC) and slot filling (SF) methods often rely on data-intensive deep learning models, limiting their practicality for industry applications. Large language models on the other hand, particularly instruction-tuned models (Instruct-LLMs), exhibit remarkable zero-shot performance across various natural language tasks. This study evaluates Instruct-LLMs on popular benchmark datasets for IC and SF, emphasizing their capacity to learn from fewer examples. We introduce ILLUMINER, an approach framing IC and SF as language generation tasks for Instruct-LLMs, with a more efficient SF-prompting method compared to prior work. A comprehensive comparison with multiple baselines shows that our approach, using the FLAN-T5 11B model, outperforms the state-of-the-art joint IC+SF method and in-context learning with GPT3.5 (175B), particularly in slot filling by 11.1–32.2 percentage points. Additionally, our in-depth ablation study demonstrates that parameter-efficient fine-tuning requires less than 6% of training data to yield comparable performance with traditional full-weight fine-tuning.

Large language models (LLMs) have demonstrated remarkable performance by following natural language instructions without fine-tuning them on domain-specific tasks and data. However, leveraging LLMs for domain-specific question answering suffers from severe limitations. The generated answer tends to hallucinate due to the training data collection time (when using off-the-shelf), complex user utterance and wrong retrieval (in retrieval-augmented generation). Furthermore, due to the lack of awareness about the domain and expected output, such LLMs may generate unexpected and unsafe answers that are not tailored to the target domain. In this paper, we propose CarExpert, an in-car retrieval-augmented conversational question-answering system leveraging LLMs for different tasks. Specifically, CarExpert employs LLMs to control the input, provide domain-specific documents to the extractive and generative answering components, and controls the output to ensure safe and domain-specific answers. A comprehensive empirical evaluation exhibits that CarExpert outperforms state-of-the-art LLMs in generating natural, safe and car-specific answers.