Large language models (LLMs) capable of casual conversation have recently become widely available. We hypothesize that users of conversational systems want a more personalized experience, and existing work shows that users are highly receptive to personalized questions (PQs). Question Generation tasks, however, focus on factual questions from textual excerpts. To create a PQ generator, we first identify over 400 real user interests by anonymously aggregating ~39K user models. We then populate prompt templates with these 400 interests and use an LLM to generate PQs customized to user interests. The result is PerQs, a novel corpus of ~19K question/answer pairs. We evaluate PerQs at scale in the unique context of the Alexa Prize. Our results show significant positive effects on perceived conversation quality. We then fine-tune, deploy, and evaluate PerQy, a neural model that generates PQs in real-time. When evaluated against several competitive LLM baselines, PerQy produced the most natural and engaging responses.

Entity linking in dialogue is the task of mapping entity mentions in utterances to a target knowledge base. Prior work on entity linking has mainly focused on well-written articles such as Wikipedia, annotated newswire, or domain-specific datasets. We extend the study of entity linking to open domain dialogue by presenting the OpenEL corpus: an annotated multi-domain corpus for linking entities in natural conversation to Wikidata. Each dialogic utterance in 179 dialogues over 12 topics from the EDINA dataset has been annotated for entities realized by definite referring expressions as well as anaphoric forms such as he, she, it and they. This dataset supports training and evaluation of entity linking in open-domain dialogue, as well as analysis of the effect of using dialogue context and anaphora resolution in model training. It could also be used for fine-tuning a coreference resolution algorithm. To the best of our knowledge, this is the first substantial entity linking corpus publicly available for open-domain dialogue. We also establish baselines for this task using several existing entity linking systems. We found that the Transformer-based system Flair + BLINK has the best performance with a 0.65 F1 score. Our results show that dialogue context is extremely beneficial for entity linking in conversations, with Flair + Blink achieving an F1 of 0.61 without discourse context. These results also demonstrate the remaining performance gap between the baselines and human performance, highlighting the challenges of entity linking in open-domain dialogue, and suggesting many avenues for future research using OpenEL.

Athena 2.0 is an Alexa Prize SocialBot that has been a finalist in the last two Alexa Prize Grand Challenges. One reason for Athena’s success is its novel dialogue management strategy, which allows it to dynamically construct dialogues and responses from component modules, leading to novel conversations with every interaction. Here we describe Athena’s system design and performance in the Alexa Prize during the 20/21 competition. A live demo of Athena as well as video recordings will provoke discussion on the state of the art in conversational AI.

Discourse relation identification has been an active area of research for many years, and the challenge of identifying implicit relations remains largely an unsolved task, especially in the context of an open-domain dialogue system. Previous work primarily relies on a corpora of formal text which is inherently non-dialogic, i.e., news and journals. This data however is not suitable to handle the nuances of informal dialogue nor is it capable of navigating the plethora of valid topics present in open-domain dialogue. In this paper, we designed a novel discourse relation identification pipeline specifically tuned for open-domain dialogue systems. We firstly propose a method to automatically extract the implicit discourse relation argument pairs and labels from a dataset of dialogic turns, resulting in a novel corpus of discourse relation pairs; the first of its kind to attempt to identify the discourse relations connecting the dialogic turns in open-domain discourse. Moreover, we have taken the first steps to leverage the dialogue features unique to our task to further improve the identification of such relations by performing feature ablation and incorporating dialogue features to enhance the state-of-the-art model.

We perform the natural language generation (NLG) task by mapping sets of Resource Description Framework (RDF) triples into text. First we investigate the impact of increasing the number of entity types in delexicalisaiton on the generation quality. Second we conduct different experiments to evaluate two widely applied language generation systems, encoder-decoder with attention and the Transformer model on a large benchmark dataset. We evaluate different models on automatic metrics, as well as the training time. To our knowledge, we are the first to apply Transformer model to this task.