Multilingual LLMs often have knowledge disparities across languages, with larger gaps in under-resourced languages. Teaching LLMs to abstain in the face of knowledge gaps is thus a promising strategy to mitigate hallucinations in multilingual settings. However, previous studies on LLM abstention primarily focus on English; we find that directly applying existing solutions beyond English results in up to 20.5% performance gaps between high and low-resource languages, potentially due to LLMs’ drop in calibration and reasoning beyond a few resource-rich languages. To this end, we propose strategies to enhance LLM abstention by learning from multilingual feedback, where LLMs self-reflect on proposed answers in one language by generating multiple feedback items in related languages: we show that this helps identifying the knowledge gaps across diverse languages, cultures, and communities. Extensive experiments demonstrate that our multilingual feedback approach outperforms various strong baselines, achieving up to 9.2% improvement for low-resource languages across three black-box and open models on three datasets, featuring open-book, closed-book, and commonsense QA. Further analysis reveals that multilingual feedback is both an effective and a more equitable abstain strategy to serve diverse language speakers, and cultural factors have great impact on language selection and LLM abstention behavior, highlighting future directions for multilingual and multi-cultural reliable language modeling.

Improving user experience and providing personalized search results in E-commerce platforms heavily rely on understanding purchase intention. However, existing methods for acquiring large-scale intentions bank on distilling large language models with human annotation for verification. Such an approach tends to generate product-centric intentions, overlook valuable visual information from product images, and incurs high costs for scalability. To address these issues, we introduce MIND, a multimodal framework that allows Large Vision-Language Models (LVLMs) to infer purchase intentions from multimodal product metadata and prioritize human-centric ones. Using Amazon Review data, we apply MIND and create a multimodal intention knowledge base, which contains 1,264,441 intentions derived from 126,142 co-buy shopping records across 107,215 products. Extensive human evaluations demonstrate the high plausibility and typicality of our obtained intentions and validate the effectiveness of our distillation framework and filtering mechanism. Further experiments reveal the positive downstream benefits that MIND brings to intention comprehension tasks and highlight the importance of multimodal generation and role-aware filtering. Additionally, MIND shows robustness to different prompts and superior generation quality compared to previous methods.

We propose Knowledge Crosswords, a geometric knowledge reasoning benchmark consisting of incomplete knowledge networks bounded by structured factual constraints, where LLMs are tasked with inferring the missing facts to meet all constraints. The novel setting of geometric knowledge reasoning necessitates new LM abilities beyond existing atomic/linear multi-hop QA, such as backtracking, verifying facts and constraints, reasoning with uncertainty, and more. Knowledge Crosswords contains 2,101 individual problems, covering diverse knowledge domains, and is further divided into three difficulty levels. We conduct extensive experiments to evaluate existing LLMs and approaches on Knowledge Crosswords. Results demonstrate that baseline approaches struggle with larger knowledge networks and semantically-equivalent entity distractors. In light of their limitations, we propose two new approaches, Staged Prompting and Verify-All, to augment LLMs’ abilities for error-aware backtracking and constraint verification. Our Verify-All significantly outperforms prior methods and is more robust towards problems in the hard subset. Further analysis shows that geometric knowledge reasoning poses new challenges to LLMs’ knowledge abilities, particularly in robustness towards varying option orders, complex structural constraints in knowledge networks, “none of the above” scenarios, and more.

Enhancing Language Models’ (LMs) ability to understand purchase intentions in E-commerce scenarios is crucial for their effective assistance in various downstream tasks. However, previous approaches that distill intentions from LMs often fail to generate meaningful and human-centric intentions applicable in real-world E-commerce contexts. This raises concerns about the true comprehension and utilization of purchase intentions by LMs. In this paper, we present IntentionQA, a double-task multiple-choice question answering benchmark to evaluate LMs’ comprehension of purchase intentions in E-commerce. Specifically, LMs are tasked to infer intentions based on purchased products and utilize them to predict additional purchases. IntentionQA consists of 4,360 carefully curated problems across three difficulty levels, constructed using an automated pipeline to ensure scalability on large E-commerce platforms. Human evaluations demonstrate the high quality and low false-negative rate of our benchmark. Extensive experiments across 19 language models show that they still struggle with certain scenarios, such as understanding products and intentions accurately, jointly reasoning with products and intentions, and more, in which they fall far behind human performances.

The sequential process of conceptualization and instantiation is essential to generalizable commonsense reasoning as it allows the application of existing knowledge to unfamiliar scenarios. However, existing works tend to undervalue the step of instantiation and heavilyrely on pre-built concept taxonomies and human annotations to collect both types of knowledge, resulting in a lack of instantiated knowledge to complete reasoning, high cost, and limited scalability. To tackle these challenges, we introduce CANDLE (ConceptuAlizationand INstantiation Distillation from Large Language ModEls), a distillation framework that iteratively performs contextualized conceptualization and instantiation over commonsense knowledge bases by instructing large language models to generate both types of knowledge with critic filtering. By applying CANDLE to ATOMIC (Sap et al., 2019a), we construct a comprehensive knowledge base comprising six million conceptualizations and instantiated commonsense knowledge triples. Both types of knowledge are firmly rooted in the original ATOMIC dataset, and intrinsic evaluations demonstrate their exceptional quality and diversity. Empirical results indicate that distilling CANDLE on student models provides benefits across three downstream tasks. Our data and models are publicly available at https://github.com/HKUST-KnowComp/CANDLE.

Despite efforts to expand the knowledge of large language models (LLMs), knowledge gaps—missing or outdated information in LLMs—might always persist given the evolving nature of knowledge. In this work, we study approaches to identify LLM knowledge gaps and abstain from answering questions when knowledge gaps are present. We first adapt existing approaches to model calibration or adaptation through fine-tuning/prompting and analyze their ability to abstain from generating low-confidence outputs. Motivated by their failures in self-reflection and over-reliance on held-out sets, we propose two novel approaches that are based on model collaboration, i.e., LLMs probing other LLMs for knowledge gaps, either cooperatively or competitively. Extensive experiments with three LLMs on four QA tasks featuring diverse knowledge domains demonstrate that both cooperative and competitive approaches to unveiling LLM knowledge gaps achieve up to 19.3% improvements on abstain accuracy against the strongest baseline. Further analysis reveals that our abstention methods pinpoint failure cases in retrieval augmentation and knowledge gaps in multi-hop reasoning.

The task of zero-shot commonsense question answering evaluates models on their capacity to reason about general scenarios beyond those presented in specific datasets. Existing approaches for tackling this task leverage external knowledge from CommonSense Knowledge Bases (CSKBs) by pre-training the model on synthetic QA pairs constructed from CSKBs. In these approaches, negative examples (distractors) are formulated by randomly sampling from CSKBs using fairly primitive keyword constraints. However, two bottlenecks limit these approaches: the inherent incompleteness of CSKBs limits the semantic coverage of synthetic QA pairs, and the lack of human annotations makes the sampled negative examples potentially uninformative and contradictory. To tackle these limitations above, we propose Conceptualization-Augmented Reasoner (CAR), a zero-shot commonsense question-answering framework that fully leverages the power of conceptualization. Specifically, CAR abstracts a commonsense knowledge triple to many higher-level instances, which increases the coverage of the CSKB and expands the ground-truth answer space, reducing the likelihood of selecting false negative distractors. Extensive experiments demonstrate that CAR more robustly generalizes to answering questions about zero-shot commonsense scenarios than existing methods, including large language models, such as GPT3.5 and ChatGPT. Our code, data, and model checkpoints are available at https://github.com/HKUST-KnowComp/CAR.

Zero-shot commonsense Question-Answering (QA) requires models to reason about general situations beyond specific benchmarks. State-of-the-art approaches fine-tune language models on QA pairs constructed from CommonSense Knowledge Bases (CSKBs) to equip the models with more commonsense knowledge in a QA context. However, current QA synthesis protocols may introduce noise from the CSKBs and generate ungrammatical questions and false negative options, which impede the model’s ability to generalize. To address these issues, we propose QADYNAMICS, a training dynamics-driven framework for QA diagnostics and refinement. Our approach analyzes the training dynamics of each QA pair at both the question level and option level, discarding machine-detectable artifacts by removing uninformative QA pairs and mislabeled or false-negative options. Extensive experiments demonstrate the effectiveness of our approach, which outperforms all baselines while using only 33% of the synthetic data, even including LLMs such as ChatGPT. Moreover, expert evaluations confirm that our framework significantly improves the quality of QA synthesis. Our code and model checkpoints are available at https://github.com/HKUST-KnowComp/QaDynamics.