Wynne Hsu


2024

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Time Matters: An End-to-End Solution for Temporal Claim Verification
Anab Maulana Barik | Wynne Hsu | Mong-Li Lee
Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track

Automated claim verification plays an essential role in fostering trust in the digital space. Despite the growing interest, the verification of temporal claims has not received much attention in the community. Temporal claim verification brings new challenges where cues of the temporal information need to be extracted, and temporal reasoning involving various temporal aspects of the text must be applied.In this work, we describe an end-to-end solution for temporal claim verification that considers the temporal information in claims to obtain relevant evidence sentences and harnesses the power of a large language model for temporal reasoning. We curate two datasets comprising a diverse range of temporal claims to learn time-sensitive representations that encapsulate not only the semantic relationships among the events, but also their chronological proximity.Experiment results demonstrate that the proposed approach significantly enhances the accuracy of temporal claim verification, thereby advancing current state-of-the-art in automated claim verification.

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EHDChat: A Knowledge-Grounded, Empathy-Enhanced Language Model for Healthcare Interactions
Shenghan Wu | Wynne Hsu | Mong Li Lee
Proceedings of the Second Workshop on Social Influence in Conversations (SICon 2024)

Large Language Models (LLMs) excel at a range of tasks but often struggle with issues like hallucination and inadequate empathy support. To address hallucinations, we ground our dialogues in medical knowledge sourced from external repositories such as Disease Ontology and DrugBank. To improve empathy support, we develop the Empathetic Healthcare Dialogues dataset, which utilizes multiple dialogue strategies in each response. This dataset is then used to fine-tune an LLM, and we introduce a lightweight, adaptable method called Strategy Combination Guidance to enhance the emotional support capabilities of the fine-tuned model, named EHDChat. Our evaluations show that EHDChat significantly outperforms existing models in providing emotional support and medical accuracy, demonstrating the effectiveness of our approach in enhancing empathetic and informed AI interactions in healthcare.

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Modeling Complex Interactions in Long Documents for Aspect-Based Sentiment Analysis
Zehong Yan | Wynne Hsu | Mong-Li Lee | David Bartram-Shaw
Proceedings of the 14th Workshop on Computational Approaches to Subjectivity, Sentiment, & Social Media Analysis

The growing number of online articles and reviews necessitates innovative techniques for document-level aspect-based sentiment analysis. Capturing the context in which an aspect is mentioned is crucial. Existing models have focused on relatively short reviews and may fail to consider distant contextual information. This is especially so in longer documents where an aspect may be referred to in multiple ways across dispersed sentences. This work introduces a hierarchical Transformer-based architecture that encodes information at different level of granularities with attention aggregation mechanisms to learn the local and global aspect-specific document representations. For empirical validation, we curate two datasets of long documents: one on social issues, and another covering various topics involving trust-related issues. Experimental results show that the proposed architecture outperforms state-of-the-art methods for document-level aspect-based sentiment classification. We also demonstrate the potential applicability of our approach for long document trust prediction.

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Faithful Logical Reasoning via Symbolic Chain-of-Thought
Jundong Xu | Hao Fei | Liangming Pan | Qian Liu | Mong-Li Lee | Wynne Hsu
Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

While the recent Chain-of-Thought (CoT) technique enhances the reasoning ability of large language models (LLMs) with the theory of mind, it might still struggle in handling logical reasoning that relies much on symbolic expressions and rigid deducing rules. To strengthen the logical reasoning capability of LLMs, we propose a novel Symbolic Chain-of-Thought, namely SymbCoT, a fully LLM-based framework that integrates symbolic expressions and logic rules with CoT prompting. Technically, building upon an LLM, SymbCoT 1) first translates the natural language context into the symbolic format, and then 2) derives a step-by-step plan to solve the problem with symbolic logical rules, 3) followed by a verifier to check the translation and reasoning chain. Via thorough evaluations on 5 standard datasets with both First-Order Logic and Constraint Optimization symbolic expressions, SymbCoT shows striking improvements over the CoT method consistently, meanwhile refreshing the current state-of-the-art performances. We further demonstrate that our system advances in more faithful, flexible, and explainable logical reasoning. To our knowledge, this is the first attempt at combining symbolic expressions and rules into CoT for logical reasoning with LLMs. Code is open at https://github.com/Aiden0526/SymbCoT.

2021

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Improving Evidence Retrieval for Automated Explainable Fact-Checking
Chris Samarinas | Wynne Hsu | Mong Li Lee
Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Demonstrations

Automated fact-checking on a large-scale is a challenging task that has not been studied systematically until recently. Large noisy document collections like the web or news articles make the task more difficult. We describe a three-stage automated fact-checking system, named Quin+, using evidence retrieval and selection methods. We demonstrate that using dense passage representations leads to much higher evidence recall in a noisy setting. We also propose two sentence selection approaches, an embedding-based selection using a dense retrieval model, and a sequence labeling approach for context-aware selection. Quin+ is able to verify open-domain claims using results from web search engines.

2017

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Author-aware Aspect Topic Sentiment Model to Retrieve Supporting Opinions from Reviews
Lahari Poddar | Wynne Hsu | Mong Li Lee
Proceedings of the 2017 Conference on Empirical Methods in Natural Language Processing

User generated content about products and services in the form of reviews are often diverse and even contradictory. This makes it difficult for users to know if an opinion in a review is prevalent or biased. We study the problem of searching for supporting opinions in the context of reviews. We propose a framework called SURF, that first identifies opinions expressed in a review, and then finds similar opinions from other reviews. We design a novel probabilistic graphical model that captures opinions as a combination of aspect, topic and sentiment dimensions, takes into account the preferences of individual authors, as well as the quality of the entity under review, and encodes the flow of thoughts in a review by constraining the aspect distribution dynamically among successive review segments. We derive a similarity measure that considers both lexical and semantic similarity to find supporting opinions. Experiments on TripAdvisor hotel reviews and Yelp restaurant reviews show that our model outperforms existing methods for modeling opinions, and the proposed framework is effective in finding supporting opinions.