Technical-service LLM agents are entering production workflows, where value depends on whether engineers adopt generated replies. Service tickets hide decision logic, contain noisy single-reference responses, and make reward evaluation costly, making standard post-training brittle. Existing post-training and LLM-as-a-Judge approaches improve grounding or feedback, but do not jointly model latent decision logic, response diversity, and reward cost. We address this gap by coupling latent logic augmentation, robust noise reduction, and hybrid reward modeling. The framework augments supervised fine-tuning data with Planning-Aware Trajectory Modeling and Reasoning Augmentation, builds dual-filtered Multiple Ground Truths, and trains the policy with a hybrid reward that combines a Reranker with an LLM-as-a-Judge. On real Cloud technical-service tasks, the adapted Qwen3-4B achieves the highest Multi-ECS (0.441), lower reward cost, and the highest production adoption rate (46.63%).

How to better evaluate the capabilities of Large Language Models (LLMs) is the focal point and hot topic in current LLMs research. Previous work has noted that due to the extremely high cost of iterative updates of LLMs, they are often unable to answer the latest dynamic questions well. To promote the improvement of Chinese LLMs’ ability to answer dynamic questions, in this paper, we introduce CDQA, a Chinese Dynamic QA benchmark containing question-answer pairs related to the latest news on the Chinese Internet. We obtain high-quality data through a pipeline that combines humans and models, and carefully classify the samples according to the frequency of answer changes to facilitate a more fine-grained observation of LLMs’ capabilities. We have also evaluated and analyzed mainstream and advanced Chinese LLMs on CDQA. Extensive experiments and valuable insights suggest that our proposed CDQA is challenging and worthy of more further study. We believe that the benchmark we provide will become one of the key data resources for improving LLMs’ Chinese question-answering ability in the future.