In recent years, Large Language Models (LLMs) have made significant progress in automated psychological counseling. However, current research focuses on single-session counseling, which doesn’t represent real-world scenarios. In practice, psychological counseling is a process, not a one-time event, requiring sustained, multi-session engagement to progressively address clients’ issues. To overcome this limitation, we introduce a dataset for Multi-Session Psychological Counseling Conversation Dataset (Muspsy). Our Muspsy dataset is constructed using real client profiles from publicly available psychological case reports. It captures the dynamic arc of counseling, encompassing multiple progressive counseling conversations from the same client across different sessions. Leveraging our dataset, we also developed our Muspsy model, which aims to track client progress and adapt its counseling direction over time. Experiments show that our model performs better than baseline models across multiple sessions.

Memory-augmented language agents are increasingly deployed in affective applications such as emotional support, where understanding and responding to users’ latent emotional needs is critical. However, existing research often treats memory as a tool for factual retrieval, overlooking its role in shaping users’ emotional experiences. In this work, we introduce ENPMR-Bench, a benchmark for evaluating Emotional Need-aware Proactive Memory Retrieval (ENPMR), a core capability that enables agents to infer users’ latent emotional needs and proactively retrieve appropriate memories to support empathetic interaction. Grounded in Maslow’s hierarchy of needs, ENPMR-Bench includes over 1,800 memory-augmented dialogues and defines structured mappings between emotional needs and supportive memory types. Experimental results demonstrate that current retrieval paradigms, including both embedding-based and LLM-driven approaches, exhibit substantial deficiencies, with empathy scores significantly lagging behind golden memory conditions. While chain-of-thought prompting improves the alignment between inferred emotional needs and retrieved memories to some extent, a notable performance gap remains. Together, these findings reveal critical limitations in current agents and outline directions for advancing personalized emotional support through need-sensitive memory retrieval.

Memory-augmented conversational agents enable personalized interactions using long-term user memory and have gained substantial traction. However, existing benchmarks primarily focus on whether agents can recall and apply user information, while overlooking whether such personalization is used appropriately. In fact, agents may overuse personal information, producing responses that feel forced, intrusive, or socially inappropriate to users. We refer to this issue as **over-personalization**. In this work, we formalize over-personalization into three types: Irrelevance, Repetition, and Sycophancy, and introduce **OP-Bench**, a benchmark of 1,700 verified instances constructed from long-horizon dialogue histories. Using OP-Bench, we evaluate multiple large language models and memory-augmentation methods, and find that over-personalization is widespread when memory is introduced. Further analysis reveals that agents tend to retrieve and over-attend to user memories even when unnecessary. We further evaluate existing post-processing strategies for mitigating this issue, but find that they provide only limited improvements and often reduce personalization performance. Our results highlight over-personalization as a challenging and largely unresolved problem in memory-augmented dialogue systems.

In recent years, Large Language Models (LLMs) have made significant progress in emotional support dialogue. However, there are two major challenges for LLM-based support systems. First, users may be hesitant to fully disclose their emotions at the outset. Second, direct probing or excessive questioning can induce discomfort or even resistance. To bridge this gap, we propose COCOON, a proactive emotional support framework that leverages principles of active listening to uncover implicit user needs. We design a multi-stage data curation pipeline and an annotation mechanism for support strategies. Based on this framework, we build COCOON-Llama3, a fine-tuned large language model, and evaluate it using both standard metrics and psychological scales. Experimental results indicate that our model more effectively elicits implicit emotional needs and delivers empathetic support compared to existing baselines, suggesting its utility for building more inclusive emotional support dialogue systems.