Argument mining (AM) is a challenging task as it requires recognizing the complex argumentation structures involving multiple subtasks.To handle all subtasks of AM in an end-to-end fashion, previous works generally transform AM into a dependency parsing task.However, such methods largely require complex pre- and post-processing to realize the task transformation.In this paper, we investigate the end-to-end AM task from a novel perspective by proposing a generative framework, in which the expected outputs of AM are framed as a simple target sequence. Then, we employ a pre-trained sequence-to-sequence language model with a constrained pointer mechanism (CPM) to model the clues for all the subtasks of AM in the light of the target sequence. Furthermore, we devise a reconstructed positional encoding (RPE) to alleviate the order biases induced by the autoregressive generation paradigm.Experimental results show that our proposed framework achieves new state-of-the-art performance on two AM benchmarks.
Due to the increasing use of service chatbots in E-commerce platforms in recent years, customer satisfaction prediction (CSP) is gaining more and more attention. CSP is dedicated to evaluating subjective customer satisfaction in conversational service and thus helps improve customer service experience. However, previous methods focus on modeling customer-chatbot interaction across different turns, which are hard to represent the important dynamic satisfaction states throughout the customer journey. In this work, we investigate the problem of satisfaction states tracking and its effects on CSP in E-commerce service chatbots. To this end, we propose a dialogue-level classification model named DialogueCSP to track satisfaction states for CSP. In particular, we explore a novel two-step interaction module to represent the dynamic satisfaction states at each turn. In order to capture dialogue-level satisfaction states for CSP, we further introduce dialogue-aware attentions to integrate historical informative cues into the interaction module. To evaluate the proposed approach, we also build a Chinese E-commerce dataset for CSP. Experiment results demonstrate that our model significantly outperforms multiple baselines, illustrating the benefits of satisfaction states tracking on CSP.
Extracting fine-grained structural information between argumentation component (AC) pairs is essential for argumentation relation classification (ARC). However, most previous studies attempt to model the relationship between AC pairs using AC level similarity or semantically relevant features. They ignore the complex interaction between AC pairs and cannot effectively reason the argumentation relation deeply.Therefore, in this paper, we propose a novel dual prior graph neural network (DPGNN) to jointly explore the probing knowledge derived from pre-trained language models (PLMs) and the syntactical information for comprehensively modeling the relationship between AC pairs. Specifically, we construct a probing graph by using probing knowledge derived from PLMs to recognize and align the relational information within and across the argumentation components. In addition, we propose a mutual dependency graph for the AC pair to reason the fine-grained syntactic structural information, in which the syntactical correlation between words is set by the dependency information within AC and mutual attention mechanism across ACs. The knowledge learned from the probing graph and the dependency graph are combined to comprehensively capture the aligned relationships of AC pairs for improving the results of ARC. Experimental results on three public datasets show that DPGNN outperforms the state-of-the-art baselines by a noticeable margin.
Emotion recognition in multi-party conversation (ERMC) is becoming increasingly popular as an emerging research topic in natural language processing. Prior research focuses on exploring sequential information but ignores the discourse structures of conversations. In this paper, we investigate the importance of discourse structures in handling informative contextual cues and speaker-specific features for ERMC. To this end, we propose a discourse-aware graph neural network (ERMC-DisGCN) for ERMC. In particular, we design a relational convolution to lever the self-speaker dependency of interlocutors to propagate contextual information. Furthermore, we exploit a gated convolution to select more informative cues for ERMC from dependent utterances. The experimental results show our method outperforms multiple baselines, illustrating that discourse structures are of great value to ERMC.