Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice, empathy generation and expression is a very complex and dynamic psychological process. A listener needs to find out events which cause a speaker’s emotions (emotion cause extraction), project the events into some experience (knowledge extension), and express empathy in the most appropriate way (communication mechanism).To this end, we propose a novel approach, which integrates the three components - emotion cause, knowledge graph, and communication mechanism for empathetic response generation. Experimental results on the benchmark dataset demonstrate the effectiveness of our method and show that incorporating the key components generates more informative and empathetic responses.

Unsupervised text style transfer aims to alter the underlying style of the text to a desired value while keeping its style-independent semantics, without the support of parallel training corpora. Existing methods struggle to achieve both high style conversion rate and low content loss, exhibiting the over-transfer and under-transfer problems. We attribute these problems to the conflicting driving forces of the style conversion goal and content preservation goal. In this paper, we propose a collaborative learning framework for unsupervised text style transfer using a pair of bidirectional decoders, one decoding from left to right while the other decoding from right to left. In our collaborative learning mechanism, each decoder is regularized by knowledge from its peer which has a different knowledge acquisition process. The difference is guaranteed by their opposite decoding directions and a distinguishability constraint. As a result, mutual knowledge distillation drives both decoders to a better optimum and alleviates the over-transfer and under-transfer problems. Experimental results on two benchmark datasets show that our framework achieves strong empirical results on both style compatibility and content preservation.