We describe work from our investigations of the novel area of multi-modal cross-lingual retrieval (MMCLIR) under low-resource conditions. We study the challenges associated with MMCLIR relating to: (i) data conversion between different modalities, for example speech and text, (ii) overcoming the language barrier between source and target languages; (iii) effectively scoring and ranking documents to suit the retrieval task; and (iv) handling low resource constraints that prohibit development of heavily tuned machine translation (MT) and automatic speech recognition (ASR) systems. We focus on the use case of retrieving text and speech documents in Swahili, using English queries which was the main focus of the OpenCLIR shared task. Our work is developed within the scope of this task. In this paper we devote special attention to the automatic translation (AT) component which is crucial for the overall quality of the MMCLIR system. We exploit a combination of dictionaries and phrase-based statistical machine translation (MT) systems to tackle effectively the subtask of query translation. We address each MMCLIR challenge individually, and develop separate components for automatic translation (AT), speech processing (SP) and information retrieval (IR). We find that results with respect to cross-lingual text retrieval are quite good relative to the task of cross-lingual speech retrieval. Overall we find that the task of MMCLIR and specifically cross-lingual speech retrieval is quite complex. Further we pinpoint open issues related to handling cross-lingual audio and text retrieval for low resource languages that need to be addressed in future research.

This document introduces the IJCNLP 2017 Shared Task on Customer Feedback Analysis. In this shared task we have prepared corpora of customer feedback in four languages, i.e. English, French, Spanish and Japanese. They were annotated in a common meanings categorization, which was improved from an ADAPT-Microsoft pivot study on customer feedback. Twenty teams participated in the shared task and twelve of them have submitted prediction results. The results show that performance of prediction meanings of customer feedback is reasonable well in four languages. Nine system description papers are archived in the shared tasks proceeding.