Spelling Correction using Phonetics in E-commerce Search
Fan Yang | Alireza Bagheri Garakani | Yifei Teng | Yan Gao | Jia Liu | Jingyuan Deng | Yi Sun
Proceedings of the Fifth Workshop on e-Commerce and NLP (ECNLP 5)
In E-commerce search, spelling correction plays an important role to find desired products for customers in processing user-typed search queries. However, resolving phonetic errors is a critical but much overlooked area. The query with phonetic spelling errors tends to appear correct based on pronunciation but is nonetheless inaccurate in spelling (e.g., “bluetooth sound system” vs. “blutut sant sistam”) with numerous noisy forms and sparse occurrences. In this work, we propose a generalized spelling correction system integrating phonetics to address phonetic errors in E-commerce search without additional latency cost. Using India (IN) E-commerce market for illustration, the experiment shows that our proposed phonetic solution significantly improves the F1 score by 9%+ and recall of phonetic errors by 8%+. This phonetic spelling correction system has been deployed to production, currently serving hundreds of millions of customers.