Emotional support conversation (ESC) task aims to relieve the emotional distress of users who have high-intensity of negative emotions. However, due to the ignorance of emotion intensity modelling which is essential for ESC, previous methods fail to capture the transition of emotion intensity effectively. To this end, we propose a Multi-stream information Fusion Framework (MFF-ESC) to thoroughly fuse three streams (text semantics stream, emotion intensity stream, and feedback stream) for the modelling of emotion intensity, based on a designed multi-stream fusion unit. As the difficulty of modelling subtle transitions of emotion intensity and the strong emotion intensity-feedback correlations, we use the KL divergence between feedback distribution and emotion intensity distribution to further guide the learning of emotion intensities. Experimental results on automatic and human evaluations indicate the effectiveness of our method.

Extracting generalized and robust representations is a major challenge in emotion recognition in conversations (ERC). To address this, we propose a supervised adversarial contrastive learning (SACL) framework for learning class-spread structured representations in a supervised manner. SACL applies contrast-aware adversarial training to generate worst-case samples and uses joint class-spread contrastive learning to extract structured representations. It can effectively utilize label-level feature consistency and retain fine-grained intra-class features. To avoid the negative impact of adversarial perturbations on context-dependent data, we design a contextual adversarial training (CAT) strategy to learn more diverse features from context and enhance the model’s context robustness. Under the framework with CAT, we develop a sequence-based SACL-LSTM to learn label-consistent and context-robust features for ERC. Experiments on three datasets show that SACL-LSTM achieves state-of-the-art performance on ERC. Extended experiments prove the effectiveness of SACL and CAT.

Machine reading comprehension (MRC) is an important area of conversation agents and draws a lot of attention. However, there is a notable limitation to current MRC benchmarks: The labeled answers are mostly either spans extracted from the target corpus or the choices of the given candidates, ignoring the natural aspect of high-quality responses. As a result, MRC models trained on these datasets can not generate human-like responses in real QA scenarios. To this end, we construct a new dataset called Penguin to promote the research of MRC, providing a training and test bed for natural response generation to real scenarios. Concretely, Penguin consists of 200k training data with high-quality fluent, and well-informed responses. Penguin is the first benchmark towards natural response generation in Chinese MRC on a relatively large scale. To address the challenges in Penguin, we develop two strong baselines: end-to-end and two-stage frameworks. Following that, we further design Prompt-BART: fine-tuning the pre-trained generative language models with a mixture of prefix prompts in Penguin. Extensive experiments validated the effectiveness of this design.

The conversational machine reading comprehension (CMRC) task aims to answer questions in conversations, which has been a hot research topic in recent years because of its wide applications. However, existing CMRC benchmarks in which each conversation is assigned a static passage are inconsistent with real scenarios. Thus, model’s comprehension ability towards real scenarios are hard to evaluate reasonably. To this end, we propose the first Chinese CMRC benchmark Orca and further provide zero-shot/few-shot settings to evaluate model’s generalization ability towards diverse domains. We collect 831 hot-topic driven conversations with 4,742 turns in total. Each turn of a conversation is assigned with a response-related passage, aiming to evaluate model’s comprehension ability more reasonably. The topics of conversations are collected from social media platform and cover 33 domains, trying to be consistent with real scenarios. Importantly, answers in Orca are all well-annotated natural responses rather than the specific spans or short phrase in previous datasets. Besides, we implement three strong baselines to tackle the challenge in Orca. The results indicate the great challenge of our CMRC benchmark.

The emotion cause pair extraction (ECPE) task aims to extract emotions and causes as pairs from documents. We observe that the relative distance distribution of emotions and causes is extremely imbalanced in the typical ECPE dataset. Existing methods have set a fixed size window to capture relations between neighboring clauses. However, they neglect the effective semantic connections between distant clauses, leading to poor generalization ability towards position-insensitive data. To alleviate the problem, we propose a novel Multi-Granularity Semantic Aware Graph model (MGSAG) to incorporate fine-grained and coarse-grained semantic features jointly, without regard to distance limitation. In particular, we first explore semantic dependencies between clauses and keywords extracted from the document that convey fine-grained semantic features, obtaining keywords enhanced clause representations. Besides, a clause graph is also established to model coarse-grained semantic relations between clauses. Experimental results indicate that MGSAG surpasses the existing state-of-the-art ECPE models. Especially, MGSAG outperforms other models significantly in the condition of position-insensitive data.