Despite the striking advances in recent language generation performance, model-generated responses have suffered from the chronic problem of hallucinations that are either untrue or unfaithful to a given source. Especially in the task of knowledge grounded conversation, the models are required to generate informative responses, but hallucinated utterances lead to miscommunication. In particular, entity-level hallucination that causes critical misinformation and undesirable conversation is one of the major concerns. To address this issue, we propose a post-hoc refinement method called REM. It aims to enhance the quality and faithfulness of hallucinated utterances by refining them based on the source knowledge. If the generated utterance has a low source-faithfulness score with the given knowledge, REM mines the key entities in the knowledge and implicitly uses them for refining the utterances. We verify that our method reduces entity hallucination in the utterance. Also, we show the adaptability and efficacy of REM with extensive experiments and generative results. Our code is available at https://github.com/YOONNAJANG/REM.

English is acknowledged worldwide as a mode of communication. However, due to the absence of realistic practicing scenarios, students learning English as a foreign language (EFL) typically have limited chances to converse and share feedback with others. In this paper, we propose PEEP-Talk, a real-world situational dialogue-based chatbot designed for English education. It also naturally switches to a new topic or situation in response to out-of-topic utterances, which are common among English beginners. Furthermore, PEEP-Talk provides feedback score on conversation and grammar error correction. We performed automatic and user evaluations to validate performance and education efficiency of our system. The results show that PEEP-Talk generates appropriate responses in various real-life situations while providing accurate feedback to learners. Moreover, we demonstrate a positive impact on English-speaking, grammar, and English learning anxiety, implying that PEEP-Talk can lower the barrier to learning natural conversation in effective ways.

The focus of this work is to investigate unsupervised approaches to overcome quintessential challenges in designing task-oriented dialog schema: assigning intent labels to each dialog turn (intent clustering) and generating a set of intents based on the intent clustering methods (intent induction). We postulate there are two salient factors for automatic induction of intents: (1) clustering algorithm for intent labeling and (2) user utterance embedding space. We compare existing off-the-shelf clustering models and embeddings based on DSTC11 evaluation. Our extensive experiments demonstrate that the combined selection of utterance embedding and clustering method in the intent induction task should be carefully considered. We also present that pretrained MiniLM with Agglomerative clustering shows significant improvement in NMI, ARI, F1, accuracy and example coverage in intent induction tasks. The source codes are available at https://github.com/Jeiyoon/dstc11-track2.

Cross-document relation extraction (CodRED) task aims to infer the relation between two entities mentioned in different documents within a reasoning path. Previous studies have concentrated on merely capturing implicit relations between the entities. However, humans usually utilize explicit information chains such as hyperlinks or additional searches to find the relations between two entities. Inspired by this, we propose Path wIth expLOraTion (PILOT) that provides the enhanced reasoning path by exploring the explicit clue information within the documents. PILOT finds the bridging entities which directly guide the paths between the entities and then employs them as stepstones to navigate desirable paths. We show that models with PILOT outperform the baselines in the CodRED task. Furthermore, we offer a variety of analyses to verify the validity of the reasoning paths constructed through PILOT, including evaluations using large language models such as ChatGPT.

We propose a deep learning-based foreign language learning platform, named FreeTalky, for people who experience anxiety dealing with foreign languages, by employing a humanoid robot NAO and various deep learning models. A persona-based dialogue system that is embedded in NAO provides an interesting and consistent multi-turn dialogue for users. Also, an grammar error correction system promotes improvement in grammar skills of the users. Thus, our system enables personalized learning based on persona dialogue and facilitates grammar learning of a user using grammar error feedback. Furthermore, we verified whether FreeTalky provides practical help in alleviating xenoglossophobia by replacing the real human in the conversation with a NAO robot, through human evaluation.

Children with language disabilities face communication difficulties in daily life. They are often deprived of the opportunity to participate in social activities due to their difficulty in understanding or using natural language. In this regard, Augmentative and Alternative Communication (AAC) can be a practical means of communication for children with language disabilities. In this study, we propose PicTalky, which is an AI-based AAC system that helps children with language developmental disabilities to improve their communication skills and language comprehension abilities. PicTalky can process both text and pictograms more accurately by connecting a series of neural-based NLP modules. Additionally, we perform quantitative and qualitative analyses on the modules of PicTalky. By using this service, it is expected that those suffering from language problems will be able to express their intentions or desires more easily and improve their quality of life. We have made the models freely available alongside a demonstration of the web interface. Furthermore, we implemented robotics AAC for the first time by applying PicTalky to the NAO robot.

Recent natural language understanding (NLU) research on the Korean language has been vigorously maturing with the advancements of pretrained language models and datasets. However, Korean pretrained language models still struggle to generate a short sentence with a given condition based on compositionality and commonsense reasoning (i.e., generative commonsense reasoning). The two major challenges are inadequate data resources to develop generative commonsense reasoning regarding Korean linguistic features and to evaluate language models which are necessary for natural language generation (NLG). To solve these problems, we propose a text-generation dataset for Korean generative commonsense reasoning and language model evaluation. In this work, a semi-automatic dataset construction approach filters out contents inexplicable to commonsense, ascertains quality, and reduces the cost of building the dataset. We also present an in-depth analysis of the generation results of language models with various evaluation metrics along with human-annotated scores. The whole dataset is publicly available at (https://aihub.or.kr/opendata/korea-university).

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still limited, leading to hallucination and a passive way of using personas. We propose an effective dialogue agent that grounds external knowledge and persona simultaneously. The agent selects the proper knowledge and persona to use for generating the answers with our candidate scoring implemented with a poly-encoder. Then, our model generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query. We conduct experiments on the persona-knowledge chat and achieve state-of-the-art performance in grounding and generation tasks on the automatic metrics. Moreover, we validate the answers from the models regarding hallucination and engagingness through human evaluation and qualitative results. We show our retriever’s effectiveness in extracting relevant documents compared to the other previous retrievers, along with the comparison of multiple candidate scoring methods. Code is available at https://github.com/dlawjddn803/INFO

CommonsenseQA is a task in which a correct answer is predicted through commonsense reasoning with pre-defined knowledge. Most previous works have aimed to improve the performance with distributed representation without considering the process of predicting the answer from the semantic representation of the question. To shed light upon the semantic interpretation of the question, we propose an AMR-ConceptNet-Pruned (ACP) graph. The ACP graph is pruned from a full integrated graph encompassing Abstract Meaning Representation (AMR) graph generated from input questions and an external commonsense knowledge graph, ConceptNet (CN). Then the ACP graph is exploited to interpret the reasoning path as well as to predict the correct answer on the CommonsenseQA task. This paper presents the manner in which the commonsense reasoning process can be interpreted with the relations and concepts provided by the ACP graph. Moreover, ACP-based models are shown to outperform the baselines.