Responses generated by neural conversational models (NCMs) for non-task-oriented systems are difficult to evaluate. We propose contrastive response pairs (CRPs) for automatically evaluating responses from non-task-oriented NCMs. We conducted an error analysis on responses generated by an encoder-decoder recurrent neural network (RNN) type NCM and created three types of CRPs corresponding to the three most frequent errors found in the analysis. Three NCMs of different response quality were objectively evaluated with the CRPs and compared to a subjective assessment. The correctness obtained by the three types of CRPs were consistent with the results of the subjective assessment.

We demonstrate an information navigation system for sightseeing domains that has a dialogue interface for discovering user interests for tourist activities. The system discovers interests of a user with focus detection on user utterances, and proactively presents related information to the discovered user interest. A partially observable Markov decision process (POMDP)-based dialogue manager, which is extended with user focus states, controls the behavior of the system to provide information with several dialogue acts for providing information. We transferred the belief-update function and the policy of the manager from other system trained on a different domain to show the generality of defined dialogue acts for our information navigation system.