This paper presents FlowSUM, a normalizing flows-based variational encoder-decoder framework for Transformer-based summarization. Our approach tackles two primary challenges in variational summarization: insufficient semantic information in latent representations and posterior collapse during training. To address these challenges, we employ normalizing flows to enable flexible latent posterior modeling, and we propose a controlled alternate aggressive training (CAAT) strategy with an improved gate mechanism. Experimental results show that FlowSUM significantly enhances the quality of generated summaries and unleashes the potential for knowledge distillation with minimal impact on inference time. Furthermore, we investigate the issue of posterior collapse in normalizing flows and analyze how the summary quality is affected by the training strategy, gate initialization, and the type and number of normalizing flows used, offering valuable insights for future research.

We consider the problem of scaling automated suggested replies for a commercial email application to multiple languages. Faced with increased compute requirements and low language resources for language expansion, we build a single universal model for improving the quality and reducing run-time costs of our production system. However, restricted data movement across regional centers prevents joint training across languages. To this end, we propose a multi-lingual multi-task continual learning framework, with auxiliary tasks and language adapters to train universal language representation across regions. The experimental results show positive cross-lingual transfer across languages while reducing catastrophic forgetting across regions. Our online results on real user traffic show significant CTR and Char-saved gain as well as 65% training cost reduction compared with per-language models. As a consequence, we have scaled the feature in multiple languages including low-resource markets.