Sentiment analysis (SA) has been a long-standing research area in natural language processing. With the recent advent of large language models (LLMs), there is great potential for their employment on SA problems. However, the extent to which current LLMs can be leveraged for different sentiment analysis tasks remains unclear. This paper aims to provide a comprehensive investigation into the capabilities of LLMs in performing various sentiment analysis tasks, from conventional sentiment classification to aspect-based sentiment analysis and multifaceted analysis of subjective texts. We evaluate performance across 13 tasks on 26 datasets and compare the results against small language models (SLMs) trained on domain-specific datasets. Our study reveals that while LLMs demonstrate satisfactory performance in simpler tasks, they lag behind in more complex tasks requiring a deeper understanding of specific sentiment phenomena or structured sentiment information. However, LLMs significantly outperform SLMs in few-shot learning settings, suggesting their potential when annotation resources are limited. We also highlight the limitations of current evaluation practices in assessing LLMs’ SA abilities and propose a novel benchmark, SentiEval, for a more comprehensive and realistic evaluation. Data and code are available at https://github.com/DAMO-NLP-SG/LLM-Sentiment.

Despite the remarkable achievements of large language models (LLMs) in various tasks, there remains a linguistic bias that favors high-resource languages, such as English, often at the expense of low-resource and regional languages. To address this imbalance, we introduce SeaLLMs, an innovative series of language models that specifically focuses on Southeast Asian (SEA) languages. SeaLLMs are built upon popular English-centric models through continued pre-training with an extended vocabulary, specialized instruction and alignment tuning to better capture the intricacies of regional languages. This allows them to respect and reflect local cultural norms, customs, stylistic preferences, and legal considerations. Our comprehensive evaluation demonstrates that SeaLLM models exhibit superior performance across a wide spectrum of linguistic tasks and assistant-style instruction-following capabilities relative to comparable open-source models. Moreover, they outperform ChatGPT-3.5 in non-Latin languages, such as Thai, Khmer, Lao, and Burmese, by large margins while remaining lightweight and cost-effective to operate.

Cross-domain aspect-based sentiment analysis (ABSA) aims to perform various fine-grained sentiment analysis tasks on a target domain by transferring knowledge from a source domain. Since labeled data only exists in the source domain, a model is expected to bridge the domain gap for tackling cross-domain ABSA. Though domain adaptation methods have proven to be effective, most of them are based on a discriminative model, which needs to be specifically designed for different ABSA tasks. To offer a more general solution, we propose a unified bidirectional generative framework to tackle various cross-domain ABSA tasks. Specifically, our framework trains a generative model in both text-to-label and label-to-text directions. The former transforms each task into a unified format to learn domain-agnostic features, and the latter generates natural sentences from noisy labels for data augmentation, with which a more accurate model can be trained. To investigate the effectiveness and generality of our framework, we conduct extensive experiments on four cross-domain ABSA tasks and present new state-of-the-art results on all tasks. Our data and code are publicly available at https://github.com/DAMO-NLP-SG/BGCA.

Sentiment analysis is a well-established natural language processing task, with sentiment polarity classification being one of its most popular and representative tasks. However, despite the success of pre-trained language models in this area, they often fall short of capturing the broader complexities of sentiment analysis. To address this issue, we propose a new task called Sentiment and Opinion Understanding of Language (SOUL). SOUL aims to evaluate sentiment understanding through two subtasks: Review Comprehension (RC) and Justification Generation (JG). RC seeks to validate statements that focus on subjective information based on a review text, while JG requires models to provide explanations for their sentiment predictions. To enable comprehensive evaluation, we annotate a new dataset comprising 15,028 statements from 3,638 reviews. Experimental results indicate that SOUL is a challenging task for both small and large language models, with a performance gap of up to 27% when compared to human performance. Furthermore, evaluations conducted with both human experts and GPT-4 highlight the limitations of the small language model in generating reasoning-based justifications. These findings underscore the challenging nature of the SOUL task for existing models, emphasizing the need for further advancements in sentiment analysis to address its complexities. The new dataset and code are available at https://github.com/DAMO-NLP-SG/SOUL.

This paper investigates how to correct Chinese text errors with types of mistaken, missing and redundant characters, which are common for Chinese native speakers. Most existing models based on detect-correct framework can correct mistaken characters, but cannot handle missing or redundant characters due to inconsistency between model inputs and outputs. Although Seq2Seq-based or sequence tagging methods provide solutions to the three error types and achieved relatively good results in English context, they do not perform well in Chinese context according to our experiments. In our work, we propose a novel alignment-agnostic detect-correct framework that can handle both text aligned and non-aligned situations and can serve as a cold start model when no annotation data are provided. Experimental results on three datasets demonstrate that our method is effective and achieves a better performance than most recent published models.