Out-of-Domain (OOD) Intent Classification and New Intent Discovering are two basic and critical tasks in the Task-Oriented Dialogue System, which are typically treated two independent tasks. Classification focuses on identifying intents beyond the predefined set of the dialog system, but it will not further differentiate detected OOD intents in fine granularity. Discovering focuses on how to cluster unlabeled samples according to their semantic representation, which relies heavily on prior knowledge and can not provide label information for the formed clusters. To be closer to the real user-facing scenarios, we introduce a task paradigm to extend Classification with Discovering referred as Open Environment Intent Prediction, which is to make a further fine-grained discovery of OOD based on OOD Intent Classification. Using various widely-used generative models as an archetype, we propose a general scheme for Open Environment Intent Prediction. In a nutshell, we first perform intent detection to identify the In-domain (IND) samples and then generate labels for those identified as OOD. With these generated labels, we can discover new general intents and provide label information for them. We develop a suite of benchmarks on the existing intent datasets and present a simple yet effective implementation. Extensive experiments demonstrate that our method establishes substantial improvement compared to the baselines.

Discovering new intents is of great significance for establishing the Task-Oriented Dialogue System. Most existing methods either cannot transfer prior knowledge contained in known intents or fall into the dilemma of forgetting prior knowledge in the follow-up. Furthermore, these methods do not deeply explore the intrinsic structure of unlabeled data, and as a result, cannot seek out the characteristics that define an intent in general. In this paper, starting from the intuition that discovering intents could be beneficial for identifying known intents, we propose a probabilistic framework for discovering intents where intent assignments are treated as latent variables. We adopt the Expectation Maximization framework for optimization. Specifically, In the E-step, we conduct intent discovery and explore the intrinsic structure of unlabeled data by the posterior of intent assignments. In the M-step, we alleviate the forgetting of prior knowledge transferred from known intents by optimizing the discrimination of labeled data. Extensive experiments conducted on three challenging real-world datasets demonstrate the generality and effectiveness of the proposed framework and implementation.

Information Extraction (IE) spans several tasks with different output structures, such as named entity recognition, relation extraction and event extraction. Previously, those tasks were solved with different models because of diverse task output structures. Through re-examining IE tasks, we find that all of them can be interpreted as extracting spans and span relations. They can further be decomposed into token-pair classification tasks by using the start and end token of a span to pinpoint the span, and using the start-to-start and end-to-end token pairs of two spans to determine the relation. Based on the reformulation, we propose a Unified Token-pair Classification architecture for Information Extraction (UTC-IE), where we introduce Plusformer on top of the token-pair feature matrix. Specifically, it models axis-aware interaction with plus-shaped self-attention and local interaction with Convolutional Neural Network over token pairs. Experiments show that our approach outperforms task-specific and unified models on all tasks in 10 datasets, and achieves better or comparable results on 2 joint IE datasets. Moreover, UTC-IE speeds up over state-of-the-art models on IE tasks significantly in most datasets, which verifies the effectiveness of our architecture.

Out-of-domain (OOD) intent classification is an active field of natural language understanding, which is of great practical significance for intelligent devices such as the Task-Oriented Dialogue System. It mainly contains two challenges: it requires the model to know what it knows and what it does not know. This paper investigates “overthinking” in the open-world scenario and its impact on OOD intent classification. Inspired by this, we propose a two-birds-one-stone method, which allows the model to decide whether to make a decision on OOD classification early during inference and can ensure accuracy and accelerate inference. At the same time, to adapt to the behavior of dynamic inference, we also propose a training method based on ensemble methods. In addition to bringing certain theoretical insights, we also conduct detailed experiments on three real-world intent datasets. Compared with the previous baselines, our method can not only improve inference speed, but also achieve significant performance improvements.

The Out-of-Domain (OOD) intent classification is a basic and challenging task for dialogue systems. Previous methods commonly restrict the region (in feature space) of In-domain (IND) intent features to be compact or simply-connected implicitly, which assumes no OOD intents reside, to learn discriminative semantic features. Then the distribution of the IND intent features is often assumed to obey a hypothetical distribution (Gaussian mostly) and samples outside this distribution are regarded as OOD samples. In this paper, we start from the nature of OOD intent classification and explore its optimization objective. We further propose a simple yet effective method, named KNN-contrastive learning. Our approach utilizes k-nearest neighbors (KNN) of IND intents to learn discriminative semantic features that are more conducive to OOD detection. Notably, the density-based novelty detection algorithm is so well-grounded in the essence of our method that it is reasonable to use it as the OOD detection algorithm without making any requirements for the feature distribution. Extensive experiments on four public datasets show that our approach can not only enhance the OOD detection performance substantially but also improve the IND intent classification while requiring no restrictions on feature distribution.

Most downstream adaptation methods tune all or part of the parameters of pre-trained models (PTMs) through gradient descent, where the tuning cost increases linearly with the growth of the model size. By contrast, gradient-free methods only require the forward computation of the PTM to tune the prompt, retaining the benefits of efficient tuning and deployment. Though, past work on gradient-free tuning often introduces gradient descent to seek a good initialization of prompt and lacks versatility across tasks and PTMs.In this paper, we present BBTv2, an improved version of Black-Box Tuning, to drive PTMs for few-shot learning. We prepend continuous prompts to every layer of the PTM and propose a divide-and-conquer gradient-free algorithm to optimize the prompts at different layers alternately. Extensive experiments across various tasks and PTMs show that BBTv2 can achieve comparable performance to full model tuning and state-of-the-art parameter-efficient methods (e.g., Adapter, LoRA, BitFit, etc.) under few-shot settings while maintaining much fewer tunable parameters.