We introduce INSTRUCTOR, a new method for computing text embeddings given task instructions: every text input is embedded together with instructions explaining the use case (e.g., task and domain descriptions). Unlike encoders from prior work that are more specialized, INSTRUCTOR is a single embedder that can generate text embeddings tailored to different downstream tasks and domains, without any further training. We first annotate instructions for 330 diverse tasks and train INSTRUCTOR on this multitask mixture with a contrastive loss. We evaluate INSTRUCTOR on 70 embedding evaluation tasks (66 of which are unseen during training), ranging from classification and information retrieval to semantic textual similarity and text generation evaluation. INSTRUCTOR, while having an order of magnitude fewer parameters than the previous best model, achieves state-of-the-art performance, with an average improvement of 3.4% compared to the previous best results on the 70 diverse datasets. Our analysis suggests that INSTRUCTOR is robust to changes in instructions, and that instruction finetuning mitigates the challenge of training a single model on diverse datasets. Our model, code, and data are available at https://instructor-embedding.github.io.

Collecting and annotating task-oriented dialogues is time-consuming and costly. Thus, zero and few shot learning for dialogue tasks presents an exciting opportunity. In this work, we propose an in-context (IC) learning framework for zero-shot and few-shot learning dialogue state tracking (DST), where a large pretrained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. This approach is more flexible and scalable than prior DST work when adapting to new domains and scenarios. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

Human conversations can evolve in many different ways, creating challenges for automatic understanding and summarization. Goal-oriented conversations often have meaningful sub-dialogue structure, but it can be highly domain-dependent. This work introduces an unsupervised approach to learning hierarchical conversation structure, including turn and sub-dialogue segment labels, corresponding roughly to dialogue acts and sub-tasks, respectively. The decoded structure is shown to be useful in enhancing neural models of language for three conversation-level understanding tasks. Further, the learned finite-state sub-dialogue network is made interpretable through automatic summarization.