Existing multimodal task-oriented dialog data fails to demonstrate the diverse expressions of user subjective preferences and recommendation acts in the real-life shopping scenario. This paper introduces a new dataset SURE (Multimodal Recommendation Dialog with Subjective Preference), which contains 12K shopping dialogs in complex store scenes. The data is built in two phases with human annotations to ensure quality and diversity. SURE is well-annotated with subjective preferences and recommendation acts proposed by sales experts. A comprehensive analysis is given to reveal the distinguishing features of SURE. Three benchmark tasks are then proposed on the data to evaluate the capability of multimodal recommendation agents. Basing on the SURE, we propose a baseline model, powered by a state-of-the-art multimodal model, for these tasks.

To fulfill complex user requirements in a situated conversational scenario, the agent needs to conduct step-by-step multi-modal logic reasoning, which includes locating objects, querying information and searching objects. However, existing methods omit this multi-step procedure and therefore constitutes the risk of shortcuts when making predictions. For example, they may directly copy the information from the dialogue history or simply use the textual description without perform visual reasoning. To address this issue and further boost the system performance, we apply the dual process theory to plug a reasoner into the original transformer based model for step-by-step reasoning. When system 2 completes multi-step reasoning, its output is regarded as final prediction. Our proposed method achieved the 1st rank on the summing scores across all four DSTC-11 SIMMC 2.1 sub-tasks.