Open domain question answering systems frequently rely on information retrieved from large collections of text (such as the Web) to answer questions. However, such collections of text often contain conflicting information, and indiscriminately depending on this information may result in untruthful and inaccurate answers. To understand the gravity of this problem, we collect a human-annotated dataset, Question Answering with Conflicting Contexts (QACC), and find that as much as 25% of unambiguous, open domain questions can lead to conflicting contexts when retrieved using Google Search. We evaluate and benchmark three powerful Large Language Models (LLMs) with our dataset QACC and demonstrate their limitations in effectively addressing questions with conflicting information. To explore how humans reason through conflicting contexts, we request our annotators to provide explanations for their selections of correct answers. We demonstrate that by finetuning LLMs to explain their answers, we can introduce richer information into their training that guide them through the process of reasoning with conflicting contexts. We publicly release our dataset and code to promote research along this line.

Routing incoming queries to the most cost-effective LLM while maintaining response quality poses a fundamental challenge in optimizing performance-cost trade-offs for large-scale commercial systems.We present IPR—a quality-constrained Intelligent Prompt Routing framework that dynamically selects optimal models based on predicted response quality and user-specified tolerance levels.IPR introduces three key innovations: (1) a modular architecture with lightweight quality estimators trained on 1.5M prompts annotated with calibrated quality scores, enabling fine-grained quality prediction across model families; (2) a user-controlled routing mechanism with tolerance parameter 𝜏 ∈ [0,1] that provides explicit control over quality-cost trade-offs; and (3) an extensible design using frozen encoders with model-specific adapters, reducing new model integration from days to hours. To rigorously train and evaluate IPR, we curate an industrial-level IPR dataset, a comprehensive benchmark containing 1.5 million examples with response quality annotations across 11 LLM candidates.Deployed on a major cloud platform, IPR achieves 43.9% cost reduction while maintaining quality parity with the strongest model in the Claude family and processes requests with sub-150ms latency.

This paper investigates synthetic data generation strategies in developing generative retrieval models for domain-specific corpora, thereby addressing the scalability challenges inherent in manually annotating in-domain queries. We study the data strategies for a two-stage training framework: in the first stage, which focuses on learning to decode document identifiers from queries, we investigate LLM-generated queries across multiple granularity (e.g. chunks, sentences) and domain-relevant search constraints that can better capture nuanced relevancy signals. In the second stage, which aims to refine document ranking through preference learning, we explore the strategies for mining hard negatives based on the initial model’s predictions. Experiments on public datasets over diverse domains demonstrate the effectiveness of our synthetic data generation and hard negative sampling approach.

Real-world open-domain questions can be complex, especially when answering them requires integrating information from multiple sources. Effectively identifying the necessary information involves aligning it with the available data and its organization. However, existing RAG solutions address the alignment problem in a limited manner. Using off-the-shelf LLMs for question decomposition lacks awareness of the available data and its structure, often resulting in suboptimal retrieval performance. Alternatively, iteratively generating follow-up queries and interacting with the data collection, as explored in agentic RAG approaches, shows potential but is often inefficient since each successive query depends on previous results rather than being guided by the overall organization of the available data. To address the alignment problem, we introduce an LLM-based retrieval method — ARM, designed to better align questions with the organization of the data collection. Instead of solely matching query utterance, ARM explores relationships among data objects, enabling a retrieve-all-at-once solution for complex queries. Experimental results demonstrate that ARM significantly outperforms existing RAG methods on various complex open-domain QA tasks across multiple modalities, achieving superior retrieval performance and downstream accuracy while significantly lowering monetary costs.

The same real-life questions posed to different individuals may lead to different answers based on their unique situations. For instance, whether a student is eligible for a scholarship depends on eligibility conditions, such as major or degree required. ConditionalQA was proposed to evaluate models’ capability of reading a document and answering eligibility questions, considering unmentioned conditions. However, it is limited to questions on single documents, neglecting harder cases that may require cross-document reasoning and optimization, for example, “What is the maximum number of scholarships attainable?” Such questions over multiple documents are not only more challenging due to more context to understand, but also because the model has to (1) explore all possible combinations of unmentioned conditions and (2) understand the relationship between conditions across documents, to reason about the optimal outcome. To evaluate models’ capability of answering such questions, we propose a new dataset MDCR, which can reflect real-world challenges and serve as a new test bed for complex conditional reasoning that requires optimization. We evaluate this dataset using the most recent LLMs and demonstrate their limitations in solving this task. We believe this dataset will facilitate future research in answering optimization questions with unknown conditions.

Many users turn to document retrieval systems (e.g. search engines) to seek answers to controversial or open-ended questions. However, classical document retrieval systems fall short at delivering users a set of direct and diverse responses in such cases, which requires identifying responses within web documents in the context of the query, and aggregating the responses based on their different perspectives. The goal of this work is to survey and study the user information needs for building a multi-perspective search engine of such. We examine the challenges of synthesizing such language understanding objectives with document retrieval, and study a new perspective-oriented document retrieval paradigm. We discuss and assess the inherent natural language understanding challenges one needs to address in order to achieve the goal. Following the design challenges and principles, we propose and evaluate a practical prototype pipeline system. We use the prototype system to conduct a user survey in order to assess the utility of our paradigm, as well as understanding the user information needs when issuing controversial and open-ended queries to a search engine.