Annotator disagreement is widespread in NLP, particularly for subjective and ambiguous tasks such as toxicity detection and stance analysis. While early approaches treated disagreement as noise to be removed, recent work increasingly models it as a meaningful signal reflecting variation in interpretation and perspective. This survey provides a unified view of disagreement-aware NLP methods. We first present a domain-agnostic taxonomy of the sources of disagreement spanning data, task, and annotator factors. We then synthesize modeling approaches using a common framework defined by prediction targets and pooling structure, highlighting a shift from consensus learning toward explicitly modeling disagreement, and toward capturing structured relationships among annotators. We review evaluation metrics for both predictive performance and annotator behavior, and noting that most fairness evaluations remain descriptive rather than normative. We conclude by identifying open challenges and future directions, including integrating multiple sources of variation, developing disagreement-aware interpretability frameworks, and grappling with the practical tradeoffs of perspectivist modeling.

We present an approach to modeling annotator disagreement in subjective NLP tasks through both architectural and data-centric innovations. Our model, DEM-MoE (Demographic-Aware Mixture of Experts), routes inputs to expert subnetworks based on annotator demographics, enabling it to better represent structured, group-level variation compared to prior models. DEM-MoE consistently performs competitively across demographic groups, and shows especially strong results on datasets with high annotator disagreement. To address sparse demographic coverage, we test whether LLM-generated synthetic annotations via zero-shot persona prompting can be used for data imputation. We show these synthetic judgments align moderately well with human annotations on our data and offer a scalable way to potentially enrich training data. We then propose and evaluate approaches for blending real and synthetic data using strategies tailored to dataset structure. We find that the optimal strategies depend on dataset structure. Together, these contributions improve the representation of diverse perspectives.

Email is a vital conduit for human communication across businesses, organizations, and broader societal contexts. In this study, we aim to model the intents, expectations, and responsiveness in email exchanges. To this end, we release SIZZLER, a new dataset containing 1800 emails annotated with nuanced types of intents and expectations. We benchmark models ranging from feature-based logistic regression to zero-shot prompting of large language models. Leveraging the predictive model for intent, expectations, and 14 other features, we analyze 11.3M emails from GMANE to study how linguistic and social factors influence the conversational dynamics in email exchanges. Through our causal analysis, we find that the email response rates are influenced by social status, argumentation, and in certain limited contexts, the strength of social connection.