Recent years have witnessed the significant advance in dense retrieval (DR) based on powerful pre-trained language models (PLM). DR models have achieved excellent performance in several benchmark datasets, while they are shown to be not as competitive as traditional sparse retrieval models (e.g., BM25) in a zero-shot retrieval setting. However, in the related literature, there still lacks a detailed and comprehensive study on zero-shot retrieval. In this paper, we present the first thorough examination of the zero-shot capability of DR models. We aim to identify the key factors and analyze how they affect zero-shot retrieval performance. In particular, we discuss the effect of several key factors related to source training set, analyze the potential bias from the target dataset, and review and compare existing zero-shot DR models. Our findings provide important evidence to better understand and develop zero-shot DR models.

In open-domain question answering, dense passage retrieval has become a new paradigm to retrieve relevant passages for finding answers. Typically, the dual-encoder architecture is adopted to learn dense representations of questions and passages for semantic matching. However, it is difficult to effectively train a dual-encoder due to the challenges including the discrepancy between training and inference, the existence of unlabeled positives and limited training data. To address these challenges, we propose an optimized training approach, called RocketQA, to improving dense passage retrieval. We make three major technical contributions in RocketQA, namely cross-batch negatives, denoised hard negatives and data augmentation. The experiment results show that RocketQA significantly outperforms previous state-of-the-art models on both MSMARCO and Natural Questions. We also conduct extensive experiments to examine the effectiveness of the three strategies in RocketQA. Besides, we demonstrate that the performance of end-to-end QA can be improved based on our RocketQA retriever.