Large language models are increasingly deployed in multilingual contexts, yet safety alignment and bias evaluation remain overwhelmingly English-centric. We investigate whether social biases generalise across languages by submitting 4,900 symmetric English–Swahili prompt pairs to GPT-5.2 and Gemini 2.5 Flash across nine demographic bias axes, yielding 19,600 completions evaluated for stereotype prevalence, sentiment, refusal behaviour, and cross-lingual semantic similarity. Our findings show that bias transforms rather than transfers: stereotype rates shifted by up to 12 percentage points on specific axes, Gemini’s neutral-sentiment rate doubled in Swahili, and GPT-5.2 refused 169 prompts in English and zero in Swahili, indicating safety mechanisms functionally anchored to English-language tokens. Over 55% of prompt pairs produced semantically dissimilar completions across both models. These reinforce the idea that English-only bias audits do not produce adequate coverage for multilingual deployment.

With natural language generation becoming a popular use case for language models, the Bias Benchmark for Question-Answering (BBQ) has grown to be an important benchmark format for evaluating stereotypical associations exhibited by generative models. We expand the linguistic scope of BBQ and construct FilBBQ through a four-phase development process consisting of template categorization, culturally aware translation, new template construction, and prompt generation. These processes resulted in a bias test composed of more than 10,000 prompts which assess whether models demonstrate sexist and homophobic prejudices relevant to the Philippine context. We then apply FilBBQ on models trained in Filipino but do so with a robust evaluation protocol that improves upon the reliability and accuracy of previous BBQ implementations. Specifically, we account for models’ response instability by obtaining prompt responses across multiple seeds and averaging the bias scores calculated from these distinctly seeded runs. Our results confirm both the variability of bias scores across different seeds and the presence of sexist and homophobic biases relating to emotion, domesticity, stereotyped queer interests, and polygamy. FilBBQ will be available via GitHub.

Emotion detection in natural language processing is a challenging task due to the complexity of human emotions and linguistic diversity. While significant progress has been made in high-resource languages, emotion detection in low-resource languages remains underexplored. In this work, we address multilingual and cross-lingual emotion detection by leveraging adapter-based fine-tuning with multilingual pre-trained language models. Adapters introduce a small number of trainable parameters while keeping the pre-trained model weights fixed, offering a parameter-efficient approach to adaptation. We experiment with different adapter tuning strategies, including task-only adapters, target-language-ready task adapters, and language-family-based adapters. Our results show that target-language-ready task adapters achieve the best overall performance, particularly for low-resource African languages with our team ranking 7th for Tigrinya, and 8th for Kinyarwanda. In Track C, our system ranked 5th for Oromo, Tigrinya, Kinyarwanda, Amharic, and Igbo. Our approach outperforms large language models in 11 languages and matches their performance in four others, despite using significantly fewer parameters. Furthermore, we find that adapter-based models retain cross-linguistic transfer capabilities while requiring fewer computational resources compared to full fine-tuning for each language.

Recently, end-to-end trained models for multiple-choice commonsense question answering (QA) have delivered promising results. However, such question-answering systems cannot be directly applied in real-world scenarios where answer candidates are not provided. Hence, a new benchmark challenge set for open-ended commonsense reasoning (OpenCSR) has been recently released, which contains natural science questions without any predefined choices. On the OpenCSR challenge set, many questions require implicit multi-hop reasoning and have a large decision space, reflecting the difficult nature of this task. Existing work on OpenCSR sorely focuses on improving the retrieval process, which extracts relevant factual sentences from a textual knowledge base, leaving the important and non-trivial reasoning task outside the scope. In this work, we extend the scope to include a reasoner that constructs a question-dependent open knowledge graph based on retrieved supporting facts and employs a sequential subgraph reasoning process to predict the answer. The subgraph can be seen as a concise and compact graphical explanation of the prediction. Experiments on two OpenCSR datasets show that the proposed model achieves great performance on benchmark OpenCSR datasets.

The ability to understand a user’s underlying needs is critical for conversational systems, especially with limited input from users in a conversation. Thus, in such a domain, Asking Clarification Questions (ACQs) to reveal users’ true intent from their queries or utterances arise as an essential task. However, it is noticeable that a key limitation of the existing ACQs studies is their incomparability, from inconsistent use of data, distinct experimental setups and evaluation strategies. Therefore, in this paper, to assist the development of ACQs techniques, we comprehensively analyse the current ACQs research status, which offers a detailed comparison of publicly available datasets, and discusses the applied evaluation metrics, joined with benchmarks for multiple ACQs-related tasks. In particular, given a thorough analysis of the ACQs task, we discuss a number of corresponding research directions for the investigation of ACQs as well as the development of conversational systems.

User Satisfaction Modeling (USM) is one of the popular choices for task-oriented dialogue systems evaluation, where user satisfaction typically depends on whether the user’s task goals were fulfilled by the system. Task-oriented dialogue systems use task schema, which is a set of task attributes, to encode the user’s task goals. Existing studies on USM neglect explicitly modeling the user’s task goals fulfillment using the task schema. In this paper, we propose SG-USM, a novel schema-guided user satisfaction modeling framework. It explicitly models the degree to which the user’s preferences regarding the task attributes are fulfilled by the system for predicting the user’s satisfaction level. SG-USM employs a pre-trained language model for encoding dialogue context and task attributes. Further, it employs a fulfillment representation layer for learning how many task attributes have been fulfilled in the dialogue, an importance predictor component for calculating the importance of task attributes. Finally, it predicts the user satisfaction based on task attribute fulfillment and task attribute importance. Experimental results on benchmark datasets (i.e. MWOZ, SGD, ReDial, and JDDC) show that SG-USM consistently outperforms competitive existing methods. Our extensive analysis demonstrates that SG-USM can improve the interpretability of user satisfaction modeling, has good scalability as it can effectively deal with unseen tasks and can also effectively work in low-resource settings by leveraging unlabeled data. Code is available at https://github.com/amzn/user-satisfaction-modeling.

To alleviate the problem of structured databases’ limited coverage, recent task-oriented dialogue systems incorporate external unstructured knowledge to guide the generation of system responses. However, these usually use word or sentence level similarities to detect the relevant knowledge context, which only partially capture the topical level relevance. In this paper, we examine how to better integrate topical information in knowledge grounded task-oriented dialogue and propose “Topic-Aware Response Generation” (TARG), an end-to-end response generation model. TARG incorporates multiple topic-aware attention mechanisms to derive the importance weighting scheme over dialogue utterances and external knowledge sources towards a better understanding of the dialogue history. Experimental results indicate that TARG achieves state-of-the-art performance in knowledge selection and response generation, outperforming previous state-of-the-art by 3.2, 3.6, and 4.2 points in EM, F1 and BLEU-4 respectively on Doc2Dial, and performing comparably with previous work on DSTC9; both being knowledge-grounded task-oriented dialogue datasets.

This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings, and a decoder to generate pointers to represent the current state of dialogue. Seq2Seq-DU has the following advantages. It can jointly model intents, slots, and slot values; it can leverage the rich representations of utterances and schemas based on BERT; it can effectively deal with categorical and non-categorical slots, and unseen schemas. In addition, Seq2Seq-DU can also be used in the NLU (natural language understanding) module of a dialogue system. Experimental results on benchmark datasets in different settings (SGD, MultiWOZ2.2, MultiWOZ2.1, WOZ2.0, DSTC2, M2M, SNIPS, and ATIS) show that Seq2Seq-DU outperforms the existing methods.

Concept graphs are created as universal taxonomies for text understanding in the open-domain knowledge. The nodes in concept graphs include both entities and concepts. The edges are from entities to concepts, showing that an entity is an instance of a concept. In this paper, we propose the task of learning interpretable relationships from open-domain facts to enrich and refine concept graphs. The Bayesian network structures are learned from open-domain facts as the interpretable relationships between relations of facts and concepts of entities. We conduct extensive experiments on public English and Chinese datasets. Compared to the state-of-the-art methods, the learned network structures help improving the identification of concepts for entities based on the relations of entities on both datasets.