People increasingly turn to large language models (LLMs) for everyday advice, making ethically charged interpersonal problems a practical moral-advisory context. Most prior work has studied this context through single-turn judgments or pressure-laden rebuttals, assumptions that poorly match how guidance is sought in real-world contexts. These assumptions leave unclear whether narration alone, without an explicit opposing position, can shift model judgments during multi-turn moral consultation. Yet real-world moral-conflict conversation often elicits one party’s self-justifying account, which can unfold over multiple turns and create information asymmetry. We introduce narrative captivity, a failure mode in which a model treats an unopposed one-sided account as complete and aligns with the narrator’s interpretation without seeking missing perspectives. To measure this phenomenon, we build a benchmark of 5,078 interpersonal-conflict scenarios spanning six moral dimensions. Across 17 LLMs, narrative captivity is widespread: end-state judgments under multi-turn narration shift by 25 percentage points on average beyond the matched single-turn baseline. Stage-level analysis identifies preference optimization as a major contributor, while four inference-time strategies provide only partial mitigation. We hope our project fosters LLM advisors that preserve independent judgment in real-world consultation.

As large language models (LLMs) evolve from conversational assistants into agents capable of handling complex tasks, they are increasingly deployed in high-risk domains. However, existing benchmarks largely rely on mixed queries and posterior evaluation, output-level scoring, which quantifies hallucination severity but offers limited insight into where and why hallucinations arise in the generation pipeline. We therefore reformulate hallucination evaluation as a diagnostic problem and propose PRISM, a controlled benchmark that disentangles hallucinations into four dimensions: knowledge missing, knowledge errors, reasoning errors, and instruction-following errors, grounded in three stages of generation (memory, instruction, and reasoning). PRISM contains 9,448 instances across 65 tasks and supports fine-grained, stage-aware diagnostic evaluation. Evaluating 24 mainstream open-source and proprietary LLMs, we uncover consistent trade-offs across instruction following, memory retrieval, and logical reasoning, showing that mitigation strategies often improve specific dimensions at the expense of others.We hope PRISM provides a framework for understanding the specific mechanisms behind LLMs hallucinations, ultimately accelerating the development of trustworthy large language models.