Most medical dialogue systems assume that patients have clear goals (seeking a diagnosis, medicine querying, etc.) before medical consultation. However, in many real situations, due to the lack of medical knowledge, it is usually difficult for patients to determine clear goals with all necessary slots. In this paper, we identify this challenge as how to construct medical consultation dialogue systems to help patients clarify their goals. For further study, we create a novel human-to-human mixed-type medical consultation dialogue corpus, termed MidMed, covering four dialogue types: task-oriented dialogue for diagnosis, recommendation, QA, and chitchat. MidMed covers four departments (otorhinolaryngology, ophthalmology, skin, and digestive system), with 8,309 dialogues. Furthermore, we build benchmarking baselines on MidMed and propose an instruction-guiding medical dialogue generation framework, termed InsMed, to handle mixed-type dialogues. Experimental results show the effectiveness of InsMed.

High-quality datasets are significant to the development of dialogue models. However, most existing datasets for open-domain dialogue modeling are limited to a single language. The absence of multilingual open-domain dialog datasets not only limits the research on multilingual or cross-lingual transfer learning, but also hinders the development of robust open-domain dialog systems that can be deployed in other parts of the world. In this paper, we provide a multilingual parallel open-domain dialog dataset, XDailyDialog, to enable researchers to explore the challenging task of multilingual and cross-lingual open-domain dialog. XDailyDialog includes 13K dialogues aligned across 4 languages (52K dialogues and 410K utterances in total). We then propose a dialog generation model, kNN-Chat, which has a novel kNN-search mechanism to support unified response retrieval for monolingual, multilingual, and cross-lingual dialogue. Experiment results show the effectiveness of this framework. We will make XDailyDialog and kNN-Chat publicly available soon.

Multilingual document-grounded dialogue, where the system is required to generate responses based on both the conversation Multilingual context and external knowledge sources. Traditional pipeline methods for knowledge identification and response generation, while effective in certain scenarios, suffer from error propagation issues and fail to capture the interdependence between these two sub-tasks. To overcome these challenges, we propose the application of the SLDT method, which treats passage-knowledge selection as a sequential decision process rather than a single-step decision process. We achieved winner 3rd in dialdoc 2023 and we also validated the effectiveness of our method on other datasets. The ablation experiment also shows that our method significantly improves the basic model compared to other methods.

Evaluation of dialogue systems requires assessing various aspects, among which appropriateness holds significance as a core element of communicative language competence. However, current evaluations heavily rely on human judgments, which are time-consuming, labor-intensive, prone to biases, and lacking objectivity. In this paper, we introduce Dialogue Act Appropriateness (DAA), a novel method that utilizes the underlying patterns of dialogue act transitions to evaluate the appropriateness of chatbot responses. We learn transition patterns from human-human dialogue corpora, evaluating chatbot appropriateness by measuring the similarity of their transition patterns to those observed in human-human dialogues. To validate DAA, we annotate a test dataset by manually evaluating the appropriateness of dialogues from multiple chatbot systems. The experimental results demonstrate a strong correlation between our evaluation metric and human ratings, establishing the reliability of DAA as a measure of dialogue appropriateness.

In-Image Machine Translation (IIMT) aims to convert images containing texts from one language to another. Traditional approaches for this task are cascade methods, which utilize optical character recognition (OCR) followed by neural machine translation (NMT) and text rendering. However, the cascade methods suffer from compounding errors of OCR and NMT, leading to a decrease in translation quality. In this paper, we propose an end-to-end model instead of the OCR, NMT and text rendering pipeline. Our neural architecture adopts encoder-decoder paradigm with segmented pixel sequences as inputs and outputs. Through end-to-end training, our model yields improvements across various dimensions, (i) it achieves higher translation quality by avoiding error propagation, (ii) it demonstrates robustness for out domain data, and (iii) it displays insensitivity to incomplete words. To validate the effectiveness of our method and support for future research, we construct our dataset containing 4M pairs of De-En images and train our end-to-end model. The experimental results show that our approach outperforms both cascade method and current end-to-end model.

Most dialog systems posit that users have figured out clear and specific goals before starting an interaction. For example, users have determined the departure, the destination, and the travel time for booking a flight. However, in many scenarios, limited by experience and knowledge, users may know what they need, but still struggle to figure out clear and specific goals by determining all the necessary slots. In this paper, we identify this challenge, and make a step forward by collecting a new human-to-human mixed-type dialog corpus. It contains 5k dialog sessions and 168k utterances for 4 dialog types and 5 domains. Within each session, an agent first provides user-goal-related knowledge to help figure out clear and specific goals, and then help achieve them. Furthermore, we propose a mixed-type dialog model with a novel Prompt-based continual learning mechanism. Specifically, the mechanism enables the model to continually strengthen its ability on any specific type by utilizing existing dialog corpora effectively.

In this paper, we provide a bilingual parallel human-to-human recommendation dialog dataset (DuRecDial 2.0) to enable researchers to explore a challenging task of multilingual and cross-lingual conversational recommendation. The difference between DuRecDial 2.0 and existing conversational recommendation datasets is that the data item (Profile, Goal, Knowledge, Context, Response) in DuRecDial 2.0 is annotated in two languages, both English and Chinese, while other datasets are built with the setting of a single language. We collect 8.2k dialogs aligned across English and Chinese languages (16.5k dialogs and 255k utterances in total) that are annotated by crowdsourced workers with strict quality control procedure. We then build monolingual, multilingual, and cross-lingual conversational recommendation baselines on DuRecDial 2.0. Experiment results show that the use of additional English data can bring performance improvement for Chinese conversational recommendation, indicating the benefits of DuRecDial 2.0. Finally, this dataset provides a challenging testbed for future studies of monolingual, multilingual, and cross-lingual conversational recommendation.

We focus on the study of conversational recommendation in the context of multi-type dialogs, where the bots can proactively and naturally lead a conversation from a non-recommendation dialog (e.g., QA) to a recommendation dialog, taking into account user’s interests and feedback. To facilitate the study of this task, we create a human-to-human Chinese dialog dataset DuRecDial (about 10k dialogs, 156k utterances), where there are multiple sequential dialogs for a pair of a recommendation seeker (user) and a recommender (bot). In each dialog, the recommender proactively leads a multi-type dialog to approach recommendation targets and then makes multiple recommendations with rich interaction behavior. This dataset allows us to systematically investigate different parts of the overall problem, e.g., how to naturally lead a dialog, how to interact with users for recommendation. Finally we establish baseline results on DuRecDial for future studies.