Personal Information Leakage Detection in Conversations
Qiongkai Xu | Lizhen Qu | Zeyu Gao | Gholamreza Haffari
Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)
The global market size of conversational assistants (chatbots) is expected to grow to USD 9.4 billion by 2024, according to MarketsandMarkets. Despite the wide use of chatbots, leakage of personal information through chatbots poses serious privacy concerns for their users. In this work, we propose to protect personal information by warning users of detected suspicious sentences generated by conversational assistants. The detection task is formulated as an alignment optimization problem and a new dataset PERSONA-LEAKAGE is collected for evaluation. In this paper, we propose two novel constrained alignment models, which consistently outperform baseline methods on Moreover, we conduct analysis on the behavior of recently proposed personalized chit-chat dialogue systems. The empirical results show that those systems suffer more from personal information disclosure than the widely used Seq2Seq model and the language model. In those cases, a significant number of information leaking utterances can be detected by our models with high precision.