Most named entity recognition (NER) systems focus on improving model performance, ignoring the need to quantify model uncertainty, which is critical to the reliability of NER systems in open environments. Evidential deep learning (EDL) has recently been proposed as a promising solution to explicitly model predictive uncertainty for classification tasks. However, directly applying EDL to NER applications faces two challenges, i.e., the problems of sparse entities and OOV/OOD entities in NER tasks. To address these challenges, we propose a trustworthy NER framework named E-NER by introducing two uncertainty-guided loss terms to the conventional EDL, along with a series of uncertainty-guided training strategies. Experiments show that E-NER can be applied to multiple NER paradigms to obtain accurate uncertainty estimation. Furthermore, compared to state-of-the-art baselines, the proposed method achieves a better OOV/OOD detection performance and better generalization ability on OOV entities.

We introduce PersonaLM - Domain-distributed Span-Aggregated K-nearest N-gram retrieval augmentation to improve language modeling for Automatic Speech Recognition (ASR) personalization. PersonaLM leverages contextually similar n-gram word frequencies for recognizing rare word patterns associated with unseen domains. It aggregates the next-word probability distribution based on the relative importance of different domains to the input query. To achieve this, we propose a Span Aggregated Group-Contrastive Neural (SCAN) retriever that learns to rank external domains/users by utilizing a group-wise contrastive span loss that pulls together span representations belonging to the same group while pushing away spans from unrelated groups in the semantic space. We propose ASAP benchmark for ASR LM personalization that consists of three user-specific speech-to-text tasks for meetings, TED talks, and financial earnings calls. Extensive experiments show that PersonaLM significantly outperforms strong baselines with a 10-16% improvement in perplexity and a 5-8% reduction in Word Error Rates on popular Wikitext-103, UserLibri, and our ASAP dataset. We further demonstrate the usefulness of the SCAN retriever for improving user-personalized text generation and classification by retrieving relevant context for zero-shot prompting and few-shot fine-tuning of LLMs by 7-12% on the LAMP benchmark.

Although deep neural networks have been widely employed and proven effective in sentiment analysis tasks, it remains challenging for model developers to assess their models for erroneous predictions that might exist prior to deployment. Once deployed, emergent errors can be hard to identify in prediction run-time and impossible to trace back to their sources. To address such gaps, in this paper we propose an error detection framework for sentiment analysis based on explainable features. We perform global-level feature validation with human-in-the-loop assessment, followed by an integration of global and local-level feature contribution analysis. Experimental results show that, given limited human-in-the-loop intervention, our method is able to identify erroneous model predictions on unseen data with high precision.

Customers of machine learning systems demand accountability from the companies employing these algorithms for various prediction tasks. Accountability requires understanding of system limit and condition of erroneous predictions, as customers are often interested in understanding the incorrect predictions, and model developers are absorbed in finding methods that can be used to get incremental improvements to an existing system. Therefore, we propose an accountable error characterization method, AEC, to understand when and where errors occur within the existing black-box models. AEC, as constructed with human-understandable linguistic features, allows the model developers to automatically identify the main sources of errors for a given classification system. It can also be used to sample for the set of most informative input points for a next round of training. We perform error detection for a sentiment analysis task using AEC as a case study. Our results on the sample sentiment task show that AEC is able to characterize erroneous predictions into human understandable categories and also achieves promising results on selecting erroneous samples when compared with the uncertainty-based sampling.

Document-level Relation Extraction (RE) is particularly challenging due to complex semantic interactions among multiple entities in a document. Among exiting approaches, Graph Convolutional Networks (GCN) is one of the most effective approaches for document-level RE. However, traditional GCN simply takes word nodes and adjacency matrix to represent graphs, which is difficult to establish direct connections between distant entity pairs. In this paper, we propose Global Context-enhanced Graph Convolutional Networks (GCGCN), a novel model which is composed of entities as nodes and context of entity pairs as edges between nodes to capture rich global context information of entities in a document. Two hierarchical blocks, Context-aware Attention Guided Graph Convolution (CAGGC) for partially connected graphs and Multi-head Attention Guided Graph Convolution (MAGGC) for fully connected graphs, could take progressively more global context into account. Meantime, we leverage a large-scale distantly supervised dataset to pre-train a GCGCN model with curriculum learning, which is then fine-tuned on the human-annotated dataset for further improving document-level RE performance. The experimental results on DocRED show that our model could effectively capture rich global context information in the document, leading to a state-of-the-art result. Our code is available at https://github.com/Huiweizhou/GCGCN.

In medical domain, given a medical question, it is difficult to manually select the most relevant information from a large number of search results. BioNLP 2019 proposes Question Answering (QA) task, which encourages the use of text mining technology to automatically judge whether a search result is an answer to the medical question. The main challenge of QA task is how to mine the semantic relation between question and answer. We propose BioBERT Transformer model to tackle this challenge, which applies Transformers to extract semantic relation between different words in questions and answers. Furthermore, BioBERT is utilized to encode medical domain-specific contextualized word representations. Our method has reached the accuracy of 76.24% and spearman of 17.12% on the BioNLP 2019 QA task.