Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA), while also revolutionizing the conventional task-oriented dialogue (TOD) paradigm. However, current approaches face a critical dilemma: TOD systems are often trained on a limited set of target APIs, requiring new data to maintain their quality when interfacing with new services, while LAs are not trained to maintain user intent over multi-turn conversations. Because both robust multi-turn management and advanced function calling are crucial for effective conversational agents, we evaluate these skills on three popular benchmarks: MultiWOZ 2.4 (TOD), BFCL V3 (LA), and API-Bank (LA)—and our analyses reveal that specialized approaches excel in one domain but underperform in the other. To bridge this chasm, we introduce CoALM (Conversational Agentic Language Model), a unified approach that integrates both conversational and agentic capabilities. We created CoALM-IT, a carefully constructed multi-task dataset that interleave multi-turn ReAct reasoning with complex API usage. Using CoALM-IT, we train three models CoALM 8B, CoALM 70B, and CoALM 405B, which outperform top domain-specific models, including GPT-4o, across all three benchmarks. This demonstrates the feasibility of a single model approach for both TOD and LA, setting a new standard for conversational agents.

Generating responses following a desired style has great potentials to extend applications of open-domain dialogue systems, yet is refrained by lacking of parallel data for training. In this work, we explore the challenging task with pre-trained language models that have brought breakthrough to various natural language tasks. To this end, we introduce a KL loss and a style classifier to the fine-tuning step in order to steer response generation towards the target style in both a word-level and a sentence-level. Comprehensive empirical studies with two public datasets indicate that our model can significantly outperform state-of-the-art methods in terms of both style consistency and contextual coherence.

Deep Neural Networks (DNN) have been widely employed in industry to address various Natural Language Processing (NLP) tasks. However, many engineers find it a big overhead when they have to choose from multiple frameworks, compare different types of models, and understand various optimization mechanisms. An NLP toolkit for DNN models with both generality and flexibility can greatly improve the productivity of engineers by saving their learning cost and guiding them to find optimal solutions to their tasks. In this paper, we introduce NeuronBlocks, a toolkit encapsulating a suite of neural network modules as building blocks to construct various DNN models with complex architecture. This toolkit empowers engineers to build, train, and test various NLP models through simple configuration of JSON files. The experiments on several NLP datasets such as GLUE, WikiQA and CoNLL-2003 demonstrate the effectiveness of NeuronBlocks. Code: https://github.com/Microsoft/NeuronBlocks Demo: https://youtu.be/x6cOpVSZcdo

Automatic news comment generation is beneficial for real applications but has not attracted enough attention from the research community. In this paper, we propose a “read-attend-comment” procedure for news comment generation and formalize the procedure with a reading network and a generation network. The reading network comprehends a news article and distills some important points from it, then the generation network creates a comment by attending to the extracted discrete points and the news title. We optimize the model in an end-to-end manner by maximizing a variational lower bound of the true objective using the back-propagation algorithm. Experimental results on two public datasets indicate that our model can significantly outperform existing methods in terms of both automatic evaluation and human judgment.

We study open domain response generation with limited message-response pairs. The problem exists in real-world applications but is less explored by the existing work. Since the paired data now is no longer enough to train a neural generation model, we consider leveraging the large scale of unpaired data that are much easier to obtain, and propose response generation with both paired and unpaired data. The generation model is defined by an encoder-decoder architecture with templates as prior, where the templates are estimated from the unpaired data as a neural hidden semi-markov model. By this means, response generation learned from the small paired data can be aided by the semantic and syntactic knowledge in the large unpaired data. To balance the effect of the prior and the input message to response generation, we propose learning the whole generation model with an adversarial approach. Empirical studies on question response generation and sentiment response generation indicate that when only a few pairs are available, our model can significantly outperform several state-of-the-art response generation models in terms of both automatic and human evaluation.