Zengxin Han

Author directory

2026

Task-oriented dialogue (TOD) systems are vital for facilitating complex, goal-directed interactions across sectors like customer support and online retail. However, they face persistent limitations: labor-intensive manual metadata tuning and sparse reinforcement learning (RL) rewards that fail to diagnose invocation errors. To address this, we propose ToolDNA, a dynamic adaptation framework enabling autonomous co-evolution of policy networks and tool metadata via RL, anchored by two synergistic loops. An RL loop optimizes policies by generating rollout trajectories (reasoning, actions, descriptive updates) from user inputs, with multi-dimensional rewards refining invocations. A tool metadata loop—coordinated by a dedicated Tool Manager—evolves metadata through policy-generated candidates during rollouts and Feedback LLM-derived refinements from historical data. These mutually reinforcing loops close traditional reward gaps, forming a closed-loop trial-error-reflection cycle for self-improvement. Extensive experiments on a real-world dataset of 3,100 customer service dialogues confirm ToolDNA’s superiority, with notable gains over baselines: it achieves +11% problem resolution and +54% accuracy over commercial LLMs with prompt engineering; +25%/+35% over supervised fine-tuning; and +15%/+15% over traditional RL baseline. Linguistic analysis corroborates evolved metadata retain semantic intent while enhancing parseability. Case studies in two typical contexts, i.e., car inventory search and loan calculation, further validates its ability to resolve critical ambiguities. ToolDNA pioneers scalable self-improvement for robust, deployable tool-augmented agents with minimal human oversight. We release our code to facilitate future research.
Text-based role-playing models can imitate character styles, but often fail to capture scene atmosphere and evolving tension, which are crucial for immersive applications such as VR games and interactive narratives. We study video-grounded role-playing dialogue and introduce EBM-RL (Eye-Brain-Mouth Reinforcement Learning), a decoupled GRPO-based framework that separates observation ( lt;perception gt;), reasoning ( lt;think gt;), and utterance generation ( lt;answer gt;). This design mimics the human See-Think-Speak process, enabling the model to ground dialogue in visual perception before reasoning and response generation. To optimize this See-Think-Speak process, EBM-RL integrates complementary rewards for scene-text alignment, perceptual-cognitive utility, answer faithfulness, and format consistency. Extensive experiments show that EBM-RL substantially outperforms text-only role-playing baselines and comparable-scale VLM baselines, while remaining competitive with stronger larger-scale VLMs on visual grounding and situational persona metrics. Moreover, EBM-RL demonstrates strong zero-shot transfer to out-of-domain VideoQA benchmarks without additional fine-tuning. We also release an open-source dataset for video-grounded role-playing dialogue.