Document understanding aims to perform question answering and information extraction over document images, where the visual content is highly information-dense and most queries rely on only a few relevant layout regions. However, existing methods either adopt a one-pass strategy that implicitly assumes all layouts are equally important, or focus excessively on small regions at the cost of losing critical layout information. To address these limitations, we introduce Doc-CoB (Chain-of-Boxes), a simple-yet-effective framework that integrates coarse-to-fine layout-aware visual reasoning into multimodal large language models. Instead of directly zooming into small regions, Doc-CoB progressively focuses on query-relevant layouts while preserving global document information. Specifically, it first selects key layout boxes and then focuses on them for further understanding with visual prompting. To support this paradigm, we introduce two reasoning tasks for box recognition and box reasoning, with an automatic pipeline that constructs 249k training samples with intermediate visual supervision. Experiments on seven benchmarks with four popular models show that Doc-CoB significantly improves performance, demonstrating its effectiveness and wide applicability. The code and the data are available at https://github.com/Doc-CoB/Doc-CoB.

The rapid evolution of reasoning-intensive Large Language Models renders traditional metrics insufficient by masking fine-grained failures and implicit pathologies. Existing weakness discovery methods typically rely on rigid pipelines, yielding superficial insights that lack the diagnostic depth required for effective model improvement. To address this, we introduce Agent4Weakness, a multi-agent framework designed to replicate the rigorous workflow of human expert analysts. By integrating a Domain-Aware Memory for contextual reasoning with diagnostic evaluation skills and a Tool Abstraction mechanism for decouple data analysis, Agent4Weakness transforms raw evaluation traces into grounded, actionable reports. We validate our framework through an extensive study involving 104 models across 27 benchmarks. Experimental results demonstrate that Agent4Weakness produces diagnostic reports significantly superior to competitive baselines. Crucially, leveraging these insights for prompt guidance yields an average 3.7 point performance boost and establishes a closed-loop optimization framework.

Large Language Models (LLMs) perform well on standard reasoning and question-answering benchmarks, yet such evaluations often fail to capture their ability to handle long-tail, expertise-intensive knowledge in real-world professional scenarios. We introduce LPFQA, a long-tail knowledge benchmark derived from authentic professional forum discussions, covering 7 academic and industrial domains with 430 curated tasks grounded in practical expertise. LPFQA evaluates specialized reasoning, domain-specific terminology understanding, and contextual interpretation, and adopts a hierarchical difficulty structure to ensure semantic clarity and uniquely identifiable answers. Experiments on over multiple mainstream LLMs reveal substantial performance gaps, particularly on tasks requiring deep domain reasoning, exposing limitations overlooked by existing benchmarks. Overall, LPFQA provides an authentic and discriminative evaluation framework that complements prior benchmarks and informs future LLM development. Our data is available at https://huggingface.co/datasets/m-a-p/LPFQA.

Leveraging Large Language Models (LLMs) to build domain-specific conversational agents, especially for e-commerce customer service chatbots, is a growing focus. While existing methods enhance dialogue performance by extracting core patterns from dialogue data and integrating them into models, two key challenges persist: (1) heavy reliance on human experts for dialogue strategy induction, and (2) LLM-based automatic extraction often focuses on summarizing specific behaviors, neglecting the underlying thought processes behind strategy selection. In this paper, we present ChatMap, which focuses on enhancing customer service chatbots by mining thought processes using a Multi-Agent aPproach. Specifically, the process begins by extracting customer requests and solutions from a raw dialogue dataset, followed by clustering similar requests, analyzing the thought processes behind solutions, and refining service thoughts. Through a quality inspection and reflection mechanism, the final service thought dataset is generated, helping chatbots provide more appropriate responses. Offline experimental results show that ChatMap performs comparably to manually annotated thought processes and significantly outperforms other baselines, demonstrating its ability to automate human annotation and enhance dialogue capabilities through strategic understanding. Online A/B tests on Taobao, a popular e-commerce platform in China reveal that ChatMap can better improve customer satisfaction and address customer requests from a business perspective.