@inproceedings{perkins-yang-2019-dialog,
title = "Dialog Intent Induction with Deep Multi-View Clustering",
author = "Perkins, Hugh and
Yang, Yi",
editor = "Inui, Kentaro and
Jiang, Jing and
Ng, Vincent and
Wan, Xiaojun",
booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)",
month = nov,
year = "2019",
address = "Hong Kong, China",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/D19-1413/",
doi = "10.18653/v1/D19-1413",
pages = "4016--4025",
abstract = "We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations such as dialogs between customer support agents and customers. Motivated by the intuition that a dialog intent is not only expressed in the user query utterance but also captured in the rest of the dialog, we split a conversation into two independent views and exploit multi-view clustering techniques for inducing the dialog intent. In par- ticular, we propose alternating-view k-means (AV-KMEANS) for joint multi-view represen- tation learning and clustering analysis. The key innovation is that the instance-view representations are updated iteratively by predicting the cluster assignment obtained from the alternative view, so that the multi-view representations of the instances lead to similar cluster assignments. Experiments on two public datasets show that AV-KMEANS can induce better dialog intent clusters than state-of-the-art unsupervised representation learning methods and standard multi-view clustering approaches."
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<abstract>We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations such as dialogs between customer support agents and customers. Motivated by the intuition that a dialog intent is not only expressed in the user query utterance but also captured in the rest of the dialog, we split a conversation into two independent views and exploit multi-view clustering techniques for inducing the dialog intent. In par- ticular, we propose alternating-view k-means (AV-KMEANS) for joint multi-view represen- tation learning and clustering analysis. The key innovation is that the instance-view representations are updated iteratively by predicting the cluster assignment obtained from the alternative view, so that the multi-view representations of the instances lead to similar cluster assignments. Experiments on two public datasets show that AV-KMEANS can induce better dialog intent clusters than state-of-the-art unsupervised representation learning methods and standard multi-view clustering approaches.</abstract>
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%0 Conference Proceedings
%T Dialog Intent Induction with Deep Multi-View Clustering
%A Perkins, Hugh
%A Yang, Yi
%Y Inui, Kentaro
%Y Jiang, Jing
%Y Ng, Vincent
%Y Wan, Xiaojun
%S Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)
%D 2019
%8 November
%I Association for Computational Linguistics
%C Hong Kong, China
%F perkins-yang-2019-dialog
%X We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations such as dialogs between customer support agents and customers. Motivated by the intuition that a dialog intent is not only expressed in the user query utterance but also captured in the rest of the dialog, we split a conversation into two independent views and exploit multi-view clustering techniques for inducing the dialog intent. In par- ticular, we propose alternating-view k-means (AV-KMEANS) for joint multi-view represen- tation learning and clustering analysis. The key innovation is that the instance-view representations are updated iteratively by predicting the cluster assignment obtained from the alternative view, so that the multi-view representations of the instances lead to similar cluster assignments. Experiments on two public datasets show that AV-KMEANS can induce better dialog intent clusters than state-of-the-art unsupervised representation learning methods and standard multi-view clustering approaches.
%R 10.18653/v1/D19-1413
%U https://aclanthology.org/D19-1413/
%U https://doi.org/10.18653/v1/D19-1413
%P 4016-4025
Markdown (Informal)
[Dialog Intent Induction with Deep Multi-View Clustering](https://aclanthology.org/D19-1413/) (Perkins & Yang, EMNLP-IJCNLP 2019)
ACL
- Hugh Perkins and Yi Yang. 2019. Dialog Intent Induction with Deep Multi-View Clustering. In Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP), pages 4016–4025, Hong Kong, China. Association for Computational Linguistics.