This survey analyses how external knowledge can be integrated into language models in the context of retrieval-augmentation.The main goal of this work is to give an overview of: (1) Which external knowledge can be augmented? (2) Given a knowledge source, how to retrieve from it and then integrate the retrieved knowledge? To achieve this, we define and give a mathematical formulation of retrieval-augmented knowledge integration (RAKI). We discuss retrieval and integration techniques separately in detail, for each of the following knowledge formats: knowledge graph, tabular and natural language.

In this paper, we investigate the use of large language models (LLMs) to enhance the editorial process of rewriting customer help pages. We introduce a German-language dataset comprising Frequently Asked Question-Answer pairs, presenting both raw drafts and their revisions by professional editors. On this dataset, we evaluate the performance of four large language models (LLM) through diverse prompts tailored for the rewriting task. We conduct automatic evaluations of content and text quality using ROUGE, BERTScore, and ChatGPT. Furthermore, we let professional editors assess the helpfulness of automatically generated FAQ revisions for editorial enhancement. Our findings indicate that LLMs can produce FAQ reformulations beneficial to the editorial process. We observe minimal performance discrepancies among LLMs for this task, and our survey on helpfulness underscores the subjective nature of editors’ perspectives on editorial refinement.