Understanding preferences, opinions, and sentiment of the workforce is paramount for effective employee lifecycle management. Open-ended survey responses serve as a valuable source of information. This paper proposes a machine learning approach for aspect-based sentiment analysis (ABSA) of Dutch open-ended responses in employee satisfaction surveys. Our approach aims to overcome the inherent noise and variability in these responses, enabling a comprehensive analysis of sentiments that can support employee lifecycle management. Through response clustering we identify six key aspects (salary, schedule, contact, communication, personal attention, agreements), which we validate by domain experts. We compile a dataset of 1,458 Dutch survey responses, revealing label imbalance in aspects and sentiments. We propose few-shot approaches for ABSA based on Dutch BERT models, and compare them against bag-of-words and zero-shot baselines.Our work significantly contributes to the field of ABSA by demonstrating the first successful application of Dutch pre-trained language models to aspect-based sentiment analysis in the domain of human resources (HR).

Writing job vacancies is a repetitive and expensive task for humans. This research focuses on automatically generating the benefit sections of vacancies at redacted from job attributes using mT5, the multilingual version of the state-of-the-art T5 transformer trained on general domains to generate texts in multiple languages. While transformers are accurate at generating coherent text, they are sometimes incorrect at including the structured data (the input) in the generated text. Including the input correctly is crucial for vacancy text generation; otherwise, the candidates may get misled. To evaluate how the model includes the input we developed our own domain-specific metrics (input generation accuracy). This was necessary, because Relation Generation, the pre-existing evaluation metric for data-to-text generation uses only string matching, which was not suitable for our dataset (due to the binary field). With the help of the new evaluation method we were able to measure how well the input is included in the generated text separately for different types of inputs (binary, categorical, numeric), offering another contribution to the field. Additionally, we also evaluated how accurate the mT5 model generates the text in the requested language. The results show that mT5 is very accurate at generating the text in the correct language, at including seen categorical inputs and binary values correctly in the generated text. However, mT5 performed worse when generating text from unseen city names or working with numeric inputs. Furthermore, we found that generating additional synthetic training data for the samples with numeric input can increase the input generation accuracy, however this only works when the numbers are integers and only cover a small range.