Text classifiers are an indispensable tool for machine learning practitioners, but adapting them to new classes is expensive. To reduce the cost of new classes, previous work exploits class descriptions and/or labels from existing classes. However, these approaches leave a gap in the model development cycle as they support either zero- or few-shot learning, but not both. Existing classifiers either do not work on zero-shot problems, or fail to improve much with few-shot labels. Further, prior work is aimed at concise class descriptions, which may be insufficient for complex classes. We overcome these shortcomings by casting text classification as a matching problem, where a model matches examples with relevant class descriptions. This formulation lets us leverage labels and complex class descriptions to perform zero- and few-shot learning on new classes. We compare this approach with numerous baselines on text classification tasks with complex class descriptions and find that it achieves strong zero-shot performance and scales well with few-shot samples, beating strong baselines by 22.48% (average precision) in the 10-shot setting. Furthermore, we extend the popular Model-Agnostic Meta-Learning algorithm to the zero-shot matching setting and show it improves zero-shot performance by 4.29%. Our results show that expressing text classification as a matching problem is a cost-effective way to address new classes. This strategy enables zero-shot learning for cold-start scenarios and few-shot learning so the model can improve until it is capable enough to deploy.

Large-scale unsupervised abstractive summarization is sorely needed to automatically scan millions of customer reviews in today’s fast-paced e-commerce landscape. We address a key challenge in unsupervised abstractive summarization – reducing generic and uninformative content and producing useful information that relates to specific product aspects. To do so, we propose to model reviews in the context of some topical classes of interest. In particular, for any arbitrary set of topical classes of interest, the proposed model can learn to generate a set of class-specific summaries from multiple reviews of each product without ground-truth summaries, and the only required signal is class probabilities or class label for each review. The model combines a generative variational autoencoder, with an integrated class-correlation gating mechanism and a hierarchical structure capturing dependence among products, reviews and classes. Human evaluation shows that generated summaries are highly relevant, fluent, and representative. Evaluation using a reference dataset shows that our model outperforms state-of-the-art abstractive and extractive baselines.

Explainable deep learning models are advantageous in many situations. Prior work mostly provide unimodal explanations through post-hoc approaches not part of the original system design. Explanation mechanisms also ignore useful textual information present in images. In this paper, we propose MTXNet, an end-to-end trainable multimodal architecture to generate multimodal explanations, which focuses on the text in the image. We curate a novel dataset TextVQA-X, containing ground truth visual and multi-reference textual explanations that can be leveraged during both training and evaluation. We then quantitatively show that training with multimodal explanations complements model performance and surpasses unimodal baselines by up to 7% in CIDEr scores and 2% in IoU. More importantly, we demonstrate that the multimodal explanations are consistent with human interpretations, help justify the models’ decision, and provide useful insights to help diagnose an incorrect prediction. Finally, we describe a real-world e-commerce application for using the generated multimodal explanations.