Understanding and effectively responding to email communication remains a critical yet complex challenge for current AI techniques, especially in corporate environments. These tasks are further complicated by the need for domain-specific knowledge, accurate entity recognition, and high precision to prevent costly errors. While recent advances in AI, specifically Large Language Models (LLMs), have made strides in natural language understanding, they often lack business-specific expertise required in such settings. In this work, we present Advanced Messaging Platform (AMP), a production-grade AI pipeline that automates email response generation at scale in real-world enterprise settings. AMP has been in production for more than a year, processing thousands of emails daily while maintaining high accuracy and adaptability to evolving business needs.

While solving math word problems automatically has received considerable attention in the NLP community, few works have addressed probability word problems specifically. In this paper, we employ and analyse various neural models for answering such word problems. In a two-step approach, the problem text is first mapped to a formal representation in a declarative language using a sequence-to-sequence model, and then the resulting representation is executed using a probabilistic programming system to provide the answer. Our best performing model incorporates general-domain contextualised word representations that were finetuned using transfer learning on another in-domain dataset. We also apply end-to-end models to this task, which bring out the importance of the two-step approach in obtaining correct solutions to probability problems.