Mental health forums are online spaces where people can share their experiences anonymously and get peer support. These forums, require the supervision of moderators to provide support in delicate cases, such as posts expressing suicide ideation. The large increase in the number of forum users makes the task of the moderators unmanageable without the help of automatic triage systems. In the present paper, we present a Machine Learning approach for the triage of posts. Most approaches in the literature focus on the content of the posts, but only a few authors take advantage of features extracted from the context in which they appear. Our approach consists of the development and implementation of a large variety of new features from both, the content and the context of posts, such as previous messages, interaction with other users and author’s history. Our method has competed in the CLPsych 2017 Shared Task, obtaining the first place for several of the subtasks. Moreover, we also found that models that take advantage of post context improve significantly its performance in the detection of flagged posts (posts that require moderators attention), as well as those that focus on post content outperforms in the detection of most urgent events.

Many electronic feedback systems have been proposed for writing support. However, most of these systems only aim at supporting writing to communicate instead of writing to learn, as in the case of literature review writing. Trigger questions are potentially forms of support for writing to learn, but current automatic question generation approaches focus on factual question generation for reading comprehension or vocabulary assessment. This article presents a novel Automatic Question Generation (AQG) system, called G-Asks, which generates specific trigger questions as a form of support for students’ learning through writing. We conducted a large-scale case study, including 24 human supervisors and 33 research students, in an Engineering Research Method course at The University of Sydney and compared questions generated by G-Asks with human generated question. The results indicate that G-Asks can generate questions as useful as human supervisors (‘useful’ is one of five question quality measures) while significantly outperforming Human Peer and Generic Questions in most quality measures after filtering out questions with grammatical and semantic errors. Furthermore, we identified the most frequent question types, derived from the human supervisors’ questions and discussed how the human supervisors generate such questions from the source text.